AUTOMATION LEAD L1

Wipro Ltd.; Pune District; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Wipro Limited is seeking an Automation Lead to drive automation initiatives for strategic accounts across BUs in Pune, India. The role focuses on leading roadmaps, shortlisting accounts, and delivering ROI through scalable automation and dashboards.

You will partner with delivery teams to ensure the right software and infrastructure is in place and manage escalations while expanding automation maturity across the customer base.

Qualifications

• AI/ML Ops and infrastructure experience required.
• 5–8 years of relevant experience in automation.
• Strong stakeholder management and delivery focus.

Responsibilities

• Lead automation roadmaps and strategies for various BUs.
• Shortlist accounts by size and maturity for automation.
• Drive automation maturity across shortlisted accounts to next level.
• Align customers by showcasing Wipro's capabilities to drive automation and ROI.
• Ensure relevant software and infrastructure are implemented for automation.
• Develop and review Account Automation Plans with partners and delivery teams.
• Review project progress and resolve escalations related to operations and maintenance.

Skills

AI/ML Ops

Infrastructure

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement

Do

• 1. Lead automation roadmaps and strategies for various BUs
• Ensure complete understanding of requirements needed to implement automation of various accounts in BUs
• Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity
• Drive automation maturity in the shortlisted accounts to the next level
• Align the customers by showcasing Wipro s capability to drive automation and ROI achievement for the customer
• Ensure contractual commitments for a particular project are met by understanding the scope and requirements
• Ensure the desired software and infrastructures are implemented required for automation
• Ensure scalable standards of dashboard and process support system for active automation monitoring
• Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams
• Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance
• Come up with solution of the problems regarding automation persistent in development unit
• Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information
• Periodically review the project status completion vis-a vis the project plan and ensure successful roll out
• Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team
• Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity
• Receive feedback from the customers and align resources internally to close all the gaps

Deliver

No.

Performance Parameter

Measure

1. Client Engagement CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend)

2. BOT implementation Work done by the bots for platform/non platform accounts, No. of platform accounts per DU

Mandatory Skills: AI ML Ops Infrastructure.Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Information at a Glance

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.