Automation Engineer - US Shift

Whereuelevate; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Leapwork India Private Limited is looking for an Automation Engineer to join their team in Gurugram. In this role, you will help customers adopt Leapwork’s automation platform through live chat and online sessions. You will resolve automation queries, log incidents, and create training materials while working in shifts during US business hours.

Qualified candidates should have 3-5 years of automation experience, be fluent in business-level English, and be familiar with test automation platforms. Leapwork promotes a friendly work culture in a fast-paced, international environment.

Qualifications

• 3 to 5 years of proven, relevant Automation experience.
• Fluent in business-level written and verbal English with a neutral accent.
• Experience with test automation and software quality assurance.
• Familiarity with one major test automation platform such as Selenium.
• Knowledge of agile and DevOps processes, source control, and programming.
• Ability to work in a fast-paced, global environment.

Responsibilities

• Understand and resolve incoming automation queries with urgency.
• Resolve customer queries via Chat, Tickets, and online sessions.
• Log all incidents, requests, and customer interactions.
• Create knowledge base and training materials for community support.
• Participate in product testing and release activities.
• Work primarily in shifts during US business hours.

Skills

Automation experience

Test automation platforms (e.g. Selenium)

Agile and DevOps processes

Business-level English

Education

Bachelor's degree in Engineering

Job description

Leapwork has created the world’s most accessible automation platform. Through a visual, no-code approach, Leapwork makes it easy for business and IT users to automate repetitive processes, so enterprises can adopt and scale automation faster.

Leapwork is used by more than 400 global enterprises across all industries, from banks and insurance companies to life science, government and aerospace. Clients include PayPal, BNP Paribas Cardif and Daimler.

We are headquartered in Copenhagen, Denmark, and have local offices across Europe, the US and Asia.

The job

As an Automation Engineer, you will have a big impact on the growth of the company because of the significant role you play in ensuring the successful adoption of Leapwork by our customers. You will work in a fast‑paced team of experts and refer directly to the Director, India. Your primary objectives will be to work with both leads and commercial customers on live chat and online sessions to help them with technical best practices and troubleshooting, using your deep technical knowledge and understanding of our product. Since Leapwork is a small but fast‑growing company in a high‑growth market space, you will be expected to be very flexible and perform a wide variety of tasks as they present themselves across the organization.

Since Leapwork is a fast‑growing company in a high‑growth market space, you are expected to be flexible and perform a wide variety of tasks.

Responsibilities

• Understand and resolve incoming automation queries with a high sense of urgency
• Resolving customer queries via Chat, Tickets, and Online Question/Answers sessions
• Log all incidents, requests, and customer interactions into Hubspot and other systems
• Create a knowledge base, training materials, and provide community support to leads and customers
• Participate in Leapwork product testing and release‑related activities
• As a person, you are calm and able to drive issues forward under stressful conditions. You are expected to work primarily in shifts during US business hours from Leapwork office in Gurgaon India. However, due to the global nature of the business, some shifts must be expected to be scheduled for European, US, and Australian business hours.

Requirements

• 3 to 5 years of proven, relevant Automation experience.
• Be completely fluent in business‑level written and verbal English with a neutral accent
• Be experienced with test automation and software quality assurance in general
• Be experienced with at least one major test automation platform such as Selenium
• Be experienced with agile and DevOps processes, source control, database, and some programming
• Enjoy working in a fast‑paced, global environment
• Bachelor’s degree in Engineering or equivalent preferred.

Why Leapwork?

We are on an exciting journey of global growth—and this is your chance to get onboard. By joining our team, you will become part of a fast‑paced international environment where you can grow, challenge yourself, and do what inspires you. Our motto is to work hard, but have fun while doing it, and we believe collaboration, social activities and celebration are key to success!

Skills required

All available locations

Gurugram (Hybrid Mode)

About Leapwork India Private Limited

Leapwork has created the world’s most accessible automation platform. Through a visual, no-code approach, Leapwork makes it easy for business and IT users to automate repetitive processes, so enterprises can adopt and scale automation faster. Leapwork is used by more than 400 global enterprises across all industries, from banks and insurance companies to life science, government and aerospace. Clients include NASA, PayPal, BNP Paribas and Daimler. The company is headquartered in Copenhagen, Denmark, and has local offices across Europe, US and Asia.

With Glassdoor rating of 4.7/5, Leapwork has created a friendly work culture and is leading in the market.