Automation and Production Support Analyst

Citi; Gurugram District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Citi in India (Gurugram) is seeking an experienced automation and production support professional to drive automation initiatives and ensure stable production systems.

The role will require collaborating with business users and developers, managing approvals, and delivering dashboards for performance insights using Tableau.

Qualifications

• 5–8+ years of automation or production support experience in a major bank.
• Experience in Risk or Marketing teams focusing on mortgage or retail/commercial banking.
• Proficiency in Autosys, VBA, and low-code platforms like Appian.
• Hands-on experience with Bitbucket/Git, RLM, and Jenkins.
• Tableau for dashboards and reports.
• Strong scripting in Python or Shell is a plus.

Responsibilities

• Automation design, development, and implementation across multiple tools.
• Provide production support, troubleshoot issues, and ensure system availability.
• Support CI/CD and version control workflows with Bitbucket/Git and Jenkins.
• Drive implementation of automation projects from concept to delivery with stakeholder approvals.
• Create and maintain Tableau dashboards for monitoring performance.
• Identify opportunities to improve processes and reduce operational risk.
• Collaborate with business users, developers, and other stakeholders.

Skills

Analytical thinking

Problem solving

Communication

Proactiveness

Organizational skills

Stakeholder management

Education

Master’s degree in Computer Science or Statistics

Tools

Autosys

VBA

Appian

Boardwalk

Bitbucket/Git

Jenkins

Tableau

Python

Shell

Job description

Overall Objective:

This role is an intermediate-level position responsible for driving automation initiatives and providing dedicated production support for critical business processes. The primary objective is to enhance operational efficiency, reduce manual intervention, and ensure the stability and reliability of our production systems. This individual will be a key player in the implementation of automation solutions and will be responsible for navigating the approval process to ensure timely delivery.

Key Responsibilities:

• Automation and Development: Design, develop, and implement automation solutions using a variety of tools including Autosys, VBA, Appian, and Boardwalk.
• Production Support: Provide dedicated support for production environments, including troubleshooting issues, responding to user queries, and ensuring system availability.
• CI/CD and Version Control: Utilize Bitbucket/Git for version control and RLM and Jenkins for continuous integration and deployment of automation scripts and applications.
• Implementation and approvals: Drive the implementation of new automation projects from conception to completion, including chasing down necessary approvals from stakeholders to ensure timely delivery.
• Data Visualization: Create and maintain dashboards and reports using Tableau to monitor system performance and provide insights to stakeholders.
• Process Improvement: Continuously identify opportunities for process improvement and automation to enhance efficiency and reduce operational risk.
• Stakeholder Management: Collaborate with business users, development teams, and other stakeholders to gather requirements, provide updates, and ensure alignment on automation initiatives.

Qualifications:

• Experience: 5-8+ years of relevant experience in an automation or production support role as an individual contributor in a major bank, working within Risk or Marketing teams with a focus on the mortgage and/or retail/commercial banking industry.
• Technical Skills:
  • Automation Tools: Proficiency in Autosys, VBA, and experience with low-code platforms like Appian.
  • CI/CD and DevOps: Hands-on experience with Bitbucket/Git, RLM, and Jenkins.
  • Data Visualization: Experience with Tableau for creating dashboards and reports.
  • Scripting: Strong scripting skills (e.g., Python, Shell) are a plus.
• Soft Skills:
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues in a production environment.
  • Communication: Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
  • Proactiveness: A proactive and results-oriented mindset, with a strong sense of ownership and the ability to drive tasks to completion.
  • Organizational Skills: Proven ability to manage multiple tasks and projects in a fast-paced environment.

Education:

• Master’s degree in Computer Science or Statistics is required.

Job Family Group:

Risk Management

Job Family:

Portfolio Credit Risk Management

Time Type:

Full time

Most Relevant Skills

Analytical Thinking, Constructive Debate, Escalation Management, Industry Knowledge, Policy and Procedure, Policy and Regulation, Process Execution, Product Knowledge, Risk Controls and Monitors, Risk Identification and Assessment.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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