Aurigo Software Technologies Looking for Information Technology Administrator at Mysore, Karna[...]

Aurigo Software Technologies; Mysuru; On-site; INR 3,00,000 - 6,00,000; Full time

Job summary

An established industry player is seeking a motivated Desktop Support Engineer to join their dynamic team. This role involves providing essential L1 support for desktop and laptop systems, ensuring smooth operations for end-users. You will be responsible for installing, troubleshooting, and maintaining systems, while also managing software updates and resolving hardware issues. If you possess strong communication skills and thrive in a collaborative environment, this opportunity is perfect for you. Join a forward-thinking company that values problem-solving and offers a chance to grow your technical expertise in a supportive atmosphere.

Qualifications

• 1+ year of experience in desktop support or similar role.
• Bachelor’s degree required, with certifications in Microsoft preferred.

Responsibilities

• Provide L1 support for desktop/laptop-related issues.
• Install and configure Windows 11 and troubleshoot hardware/software problems.

Skills

Windows Desktop Support

Troubleshooting

MS Office Configuration

Network Printer Installation

Active Directory

Azure AD and O365 Administration

PowerShell Scripting

Education

Bachelor’s Degree

Tools

Windows 11

MS SQL

MS Project

Adobe Reader

Visual Studio

Job description

Experience: 1-5 years

Work Location: Mysore

Description:

The candidate should have good experience in installing, troubleshooting, and maintaining end-user systems. This position requires providing L1 support for all desktop/laptop-related issues individually. The candidate must have good communication skills and should be a team player.

Primary Roles and Responsibilities:

• 1+ year of experience with Windows desktop/laptop support.
• Installing and configuring Windows 11 as clients.
• Installed, configured, and maintained the regular updates of Windows and other installed third-party applications.
• Installation and troubleshooting of Local and Network printers.
• Diagnoses and troubleshoots problems encountered with Laptop hardware, software, and peripherals.
• Good knowledge of configuring and fixing issues related to MS Office and Outlook.
• Knowledge of installing and configuring Windows features and other software like MS SQL, MS Project, Adobe Reader, Visual Studio Etc.
• Basic Knowledge of Windows Active Directory environment.
• Basic knowledge of Azure AD and O365 administration.
• Manages inventory of personal computing devices and Software in the company asset inventory.
• Basic Knowledge of LAN, WAN, Routers, Network Switches, and cabling (including understanding of Ethernet, DNS, DHCP, TCP/IP routing)
• Require to work with multiple vendors to resolve any hardware-related issues.
• Ability to provide technical support through phone and web-based remote tools.

Requirements:

• 1+ year of experience as a Desktop support engineeror similar role.
• Education: Bachelor’s degree
• Solutions Associate/Solutions Expert Certification in Microsoft is a plus.
• Preferably worked in an enterprise IT environment.
• Must have good interpersonal and communication skills.
• Excellent analytical skills and problem-solving skills.
• Knowledge of PowerShell scripting – Nice to have skill.