Atria Convergence Technologies Limited Hiring For Mega Walk-in Drive for Technical Help desk @A[...]

Atria Convergence Technologies Limited Hiring For Mega Walk-in Drive for Technical Help desk @ACT Fibernet at Chennai Full Time

Role Description: Responsible for assuring users are provided efficient and timely first and second level support on a 7×24 basis. Manages the Help Desk staff including performance evaluations, promotions, hiring, and disciplinary responsibilities. Provides staff support for administrative tasks and projects related to the Desktop, Wide Area Network, Local Area Network, and Telephone functions. Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problems. Maintains a central source of information. Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department.

Eligibility Criteria: 10+2, 10+3, any Graduate.

Job Title: Senior Technical Support Executive

Process: International Voice

Job Role: To communicate with customers on technical issues and provide solutions.