Atria Convergence Technologies Limited Hiring For Field Network Engineer at Hyderabad / Secund[...]

Atria Convergence Technologies Limited; Secunderabad; On-site; INR 3,00,000 - 6,00,000; Full time

Job summary

An established industry player is seeking experienced Field Network Engineers to join their dynamic team in Secunderabad. This role involves hands-on fieldwork, including fiber splicing, troubleshooting network issues, and ensuring top-notch customer service. With a focus on maintaining a 99.99% uptime, you'll be responsible for resolving technical complaints and implementing corrective measures. The company offers a supportive environment with training and benefits like medical insurance and petrol conveyance. If you have a passion for networking and customer satisfaction, this opportunity is perfect for you!

Benefits

Training Support

Medical Insurance

Petrol Conveyance

Provident Fund (PF)

Employee State Insurance (ESIC)

Qualifications

• 1-6 years of experience in Field Network Engineer role required.
• Must have experience in Fiber Splicing and Crimping.

Responsibilities

• Conduct field work and maintain network uptime of 99.99%.
• Troubleshoot and resolve customer complaints on-site.

Skills

Fiber Splicing

Crimping

Network Troubleshooting

Router Configuration

Customer Service

Network Database Management

Education

Relevant experience in Field Network Engineering

Tools

OTDR

Networking Tools

Job description

ACT Fibernet Is Hiring for Experienced Field Network Engineers for Hyderabad Location.

Roles & Responsibilities:

1. Complete Field Work.
2. Candidate would be travelling to customers place to rectify the faults & Installation in Network (From Customer Switch box to end connection of customers place).
3. Assume overall responsibility for ensuring 99.99% Customer Uptime.
4. Ensure that the switches in the network are maintained as per norms.
5. Ensure support for timely connectivity for all the cross functional teams.
6. Maintain the network database and submit the required report to the reporting manager on regular intervals.
7. Attend customer complaints on field and give quality resolution within the TAT.
8. Provide timely resolution of technical complaints through analysis/trouble shooting.
9. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required.
10. 100% compliance on safety and cardinal rules.
11. Provide structured feedback to management to provide permanent solutions to improve service level.
12. Most Expected issues in network would be:
1. Service issue due to Fiber Cut/Copper Cut.
2. Service issue due to improper Router Configuration.
3. Crimping Issues.
4. He should meet the daily targets given by the team leader.
5. Fiber splicing is involved.
6. Take proactive actions to reduce customer complaints from Chronic CX elements and should ensure this by rectifying the fiber connectivity, reduce fault/cut proneness and by ensuring quality of execution.

Eligible Criteria:

1. Should have min 1 – 6 year relevant experience in Field Network Engineer role (Broadband).
2. Experience in Fiber Splicing & Crimping is must.
3. Basic understanding of networking/willing to work on field.
4. Responsibility Wi-Fi Router configuration/Switch configuration/Splicing/OTDR handling/Cable pulling (On Field Job).
5. 6 days working and 1 Week Off will be provided on a weekday.
6. Immediate joiners or Maximum 15 days notice period are preferred.

Benefits:

1. Good Salary.
2. All the selected candidates shall be hired under On rolls of ACT Fibernet.
3. Benefits include Training Support, Medical Insurance, Petrol Conveyances, PF and (ESIC- Subject to the applicability).