Atria Convergence Technologies Limited Hiring For Field Network Engineer – Warangal at [...]

Atria Convergence Technologies Limited; Warangal; On-site; INR 3,00,000 - 7,00,000; Full time

Job summary

An established industry player is seeking experienced Field Network Engineers to join their dynamic team in Warangal. This role involves hands-on fieldwork, troubleshooting network issues, and ensuring high customer satisfaction through timely resolutions. With a focus on fiber splicing and network maintenance, you will play a crucial role in enhancing service levels and minimizing complaints. The company offers a supportive environment with training and benefits, making it an exciting opportunity for those looking to grow in the field of network engineering. If you're ready to take on challenges and make an impact, this position is perfect for you.

Benefits

Medical Insurance

Training Support

Petrol Conveyance

Provident Fund (PF)

Employee State Insurance (ESIC)

Qualifications

• 1-6 years of experience in a Field Network Engineer role.
• Experience in Fiber Splicing and Crimping is essential.

Responsibilities

• Conduct field work and resolve customer network issues.
• Ensure 99.99% customer uptime and maintain network standards.

Skills

Field Work

Fiber Splicing

Crimping

Wi-Fi Router Configuration

Network Troubleshooting

Education

Relevant Experience in Field Network Engineering

Tools

OTDR

Network Database Management Tools

Job description

ACT Fibernet Is Hiring for Experienced Field Network Engineers for Warangal Location

Roles & Responsibilities:

1. Complete Field Work.
2. Travel to customers' places to rectify faults & installation in the network (from Customer Switch box to end connection).
3. Assume overall responsibility for ensuring 99.99% customer uptime.
4. Maintain switches in the network as per norms.
5. Ensure timely connectivity support for all cross-functional teams.
6. Maintain the network database and submit required reports to the reporting manager regularly.
7. Attend customer complaints on the field and provide quality resolution within the TAT.
8. Provide timely resolution of technical complaints through analysis/troubleshooting.
9. Analyze repeat complaints and implement corrective measures through escalations if required.
10. Ensure 100% compliance on safety and cardinal rules.
11. Provide structured feedback to management for permanent solutions to improve service levels.
12. Most expected issues in the network include:
1. Service issue due to Fiber Cut/Copper Cut.
2. Service issue due to improper Router Configuration.
3. Crimping Issues.
4. Meet daily targets given by the team leader.
5. Fiber splicing involved.
6. Take proactive actions to reduce customer complaints from chronic CX elements by rectifying fiber connectivity and ensuring quality of execution.

Eligible Criteria:

1. Minimum 1 – 6 years relevant experience in Field Network Engineer role (Broadband).
2. Experience in Fiber Splicing & Crimping is a must.
3. Basic understanding of networking/willing to work in the field.
4. Responsibilities include Wi-Fi Router configuration/Switch configuration/Splicing/OTDR handling/Cable pulling (On Field Job).
5. 6 days working with 1 week off provided on a weekday.
6. Immediate joiners or maximum 15 days notice period are preferred.

Benefits:

1. Good Salary.
2. All selected candidates shall be hired under the rolls of ACT Fibernet.
3. Benefits include training support, medical insurance, petrol conveyance, PF, and (ESIC - subject to applicability).