Atos Global It Solutions And Services Private Limited Hiring For Genesys One contact Platform &[...]

Responsible as support team to manage the Genesys One Contact platform on cloud.

Support Analyst should be able to differentiate the issue of the product or underlying infrastructure or a local issue and accordingly provide timely solution as per SLA.

Technology used: SIP for call routing, Genesys for IVR system which is deployed on cloud.

Knowledge of SBC, media server, gateways, regional data centers, and understanding of EPABX.

ITIL process knowledge.

Customer facing experience.