Atos Global It Solutions And Services Private Limited Hiring For Genesys Consultant at Bengal[...]

SO/Demand ID: 767268

Grade: GCM 4

Vertical: Manufacturing

Project Name: Philips A3S

Shift Timings: 24*7 support

Job Description or Position Summary

1. Responsible as support team to manage the Genesys One Contact platform on cloud.
2. Support Analyst should be able to differentiate the issue of the product, underlying infrastructure, or a local issue and accordingly provide timely solutions as per SLA.
3. Technology used: SIP for call routing, Genesys for IVR system which is deployed on cloud.
4. Knowledge of SBC, media server, gateways, regional data centers, and understanding of EPABX.
5. ITIL process knowledge.
6. Customer facing experience.

Preferred Competencies or Behavioral Aspects

1. Customer Communication written and verbal.
2. Problem solving, quick response, and resolution attitude.