Ataccama Support Engineer

Zone IT Solutions; New Delhi; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

Zone IT Solutions is seeking an experienced Ataccama Support Engineer – L3 to join our enterprise data management and production environment in New Delhi, India. You will provide L3 production support for Ataccama services, data quality, and scheduled jobs, while collaborating with engineering and infrastructure teams.

The ideal candidate has 8+ years in data management or enterprise application support and strong hands-on experience with Ataccama ONE, data quality rules, profiling and

Qualifications

• 8+ years of experience in data management or enterprise application support.
• Strong hands-on experience with Ataccama ONE.
• Experience with data quality rules, profiling, monitoring, and issue investigation.
• Hands-on experience supporting production environments, releases and deployments.
• Excellent communication with customers and stakeholders.

Responsibilities

• Provide L3 production support for Ataccama services, data quality processes, scheduled jobs, and integrations.
• Monitor platform health, job execution, data-quality rules, scores and operational alerts.
• Investigate complex issues across application, database, network, authentication, and source-system layers.
• Perform root-cause analysis and drive permanent resolutions with development and infrastructure teams.
• Plan and support deployments, patches, configuration changes, and production releases.
• Maintain runbooks, known-error records and monitoring procedures.

Skills

Ataccama ONE

Data quality

Root-cause analysis

SQL

Linux/Unix

Batch processing

Incident/Problem/Change Mgmt

Production support

Communication

Tools

Monitoring tools

Log analysis

Job description

We are looking for an experienced Ataccama Support Engineer – L3 to join our enterprise data management and production. The ideal candidate will have strong hands‑on experience with the Ataccama ONE platform, data quality, metadata management, master data management, and enterprise production environments.

Key Responsibilities

• Provide L3 production support for Ataccama services, data quality processes, scheduled jobs, and integrations.
• Monitor platform health, job execution, data-quality rules, scores, and operational alerts.
• Investigate complex issues across application, database, network, authentication, and source-system layers.
• Perform detailed root‑cause analysis and drive permanent resolutions with development and infrastructure teams.
• Support data profiling, rule configuration, exception management, and remediation workflows.
• Plan and support deployments, patches, configuration changes, and production releases.
• Perform post‑release environment validation and production stabilization.
• Maintain support runbooks, known-error records, monitoring procedures, and operational documentation.
• Track SLA performance, recurring incidents, and opportunities for automation and preventive maintenance.
• Communicate production status, technical risks, and resolution plans clearly to customers and stakeholders.
• Collaborate with business data stewards, engineering teams, and infrastructure teams to resolve complex issues.

Must‑Have Skills & Experience

• 8+ years of relevant experience in data management, platform support, or enterprise application support.
• Strong hands‑on experience with Ataccama ONE.
• Experience with Ataccama data quality rules, profiling, monitoring, and issue investigation.
• Hands‑on experience supporting batch jobs, plans, components, and runtime services.
• Strong knowledge of SQL, Linux/Unix, log analysis, and database connectivity troubleshooting.
• Experience with Incident, Problem, Change, and Service Request Management.
• Strong root‑cause analysis and troubleshooting skills.
• Experience supporting production environments, releases, deployments, and environment validation.
• Ability to troubleshoot failed jobs, data‑quality exceptions, integrations, and platform performance issues.
• Strong communication skills with the ability to work directly with customers and business stakeholders.

About Us

We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities

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Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.