ASSPL Haryana Looking for IT Manager, OpsTech IT at Gurgaon, Haryana

ASSPL Haryana; Gurugram District; On-site; INR 18,00,000 - 24,00,000; Full time

Job summary

A leading technology firm is seeking an IT Manager in Gurugram to oversee IT operations within its Fulfillment Centers in India. The ideal candidate will have over 10 years of experience managing teams, a Bachelor's degree, and excellent communication skills. Responsibilities include driving operational excellence, managing large projects, and mentoring staff. Travel is required up to 60%. The firm promotes an inclusive work environment.

Qualifications

• 10+ years’ experience managing managers.
• Previous experience in IT Infrastructure Operations or IT Service Management.
• Ability to travel up to 60%.

Responsibilities

• Drive operational excellence by creating processes and automation.
• Oversee performance and career management for the team.
• Manage project quality, scheduling, and daily operations.

Skills

Stakeholder management

Conflict resolution

Technical expertise (MCSE, CCNA)

Verbal and written communication skills

Soft skills

Education

Bachelor's degree from an accredited university

Job description

Job Summary

Amazon Fulfillment Services is seeking an IT Manager to oversee the execution and enhancement of key service delivery processes. The role involves ensuring appropriate metrics and KPIs are established. This organization of IT professionals installs and maintains technical infrastructure used by thousands of Amazon associates in Fulfillment Centers across India.

This rapidly growing team is expanding its Indian Fulfillment Center network. The IT Manager will provide coaching, mentoring, and guidance to a diverse team of managers and engineers. The role requires travel to multiple FCs to engage with team members, understand business operations firsthand, and build relationships with General Managers and senior operations leaders. The manager will also manage large, cross-functional projects and collaborate with software developers, executives, vendors, and support teams.

Responsibilities

• Operational Excellence: Drive operational excellence by creating processes, procedures, and automation to improve efficiency. Support internal customers and address their needs and issues.
• Performance Management and Team Development: Oversee performance and career management for the team. Conduct regular one-on-one meetings, provide mentorship in technical and soft skills, and coordinate training sessions. Manage project quality, team scheduling, and day-to-day operations.

Qualifications

• 10+ years’ experience managing managers
• Proficient verbal and written communication skills
• Ability to travel up to 60%
• Bachelor's degree from an accredited university or equivalent Amazon experience
• Previous experience in IT Infrastructure Operations, IT Service Management, or IT Business Operations
• Additional skills: Stakeholder management, conflict resolution, technical expertise (MCSE, CCNA), soft skills

Additional Requirements

• Motivates others and fosters a positive work environment
• Self-aware of personal strengths and limitations
• Demonstrates integrity and trustworthiness
• Adaptable to changing priorities and ambiguous situations
• Bias for action, innovation, and attention to detail

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation