Associate, Workforce management, Customer Experience

Bill Gosling Outsourcing; Gurugram District; On-site; INR 260,000 - 420,000; Full time

Job summary

Bill Gosling Outsourcing in Gurugram, Haryana, is seeking a detail-oriented candidate for a Workforce Management Adherence Clerk role. You will administer attendance records, monitor real-time productivity, and keep supervisors informed about adherence and KPI performance.

The role emphasizes change management to align schedules with targets in a dynamic outsourcing environment. Join a team focused on quality, training, and career growth within a global outsourcing leader.

Responsibilities

• Administers time & attendance of employees, to ensure accuracy of the work records.
• Monitors employee performance against work schedules and real-time productivity through applications.
• Informs in real-time the WFM Adherence Clerk and/or Supervisor(s) about employees that pass thresholds for schedule adherence and productivity.
• Processes schedule change tickets and requests to the published schedule.
• Processes all changes to published schedules to meet operational business targets.
• Informs employees and/or supervisors about schedule changes.
• Communicates actual performance & productivity of employee KPIs to operational leaders to promote the achievement of KPI targets.

Job description

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

Bill Gosling Outsourcing Corp. We are looking for individuals who are passionate about quality delivery and have an eye for detail. The selected employees will be responsible for identifying the products (hereinafter referred to as "Offers" or "Products") and thereafter classifying the offer under the most relevant category for the offer/labeling an offer in relevance to the pre-stated category on the category detail page.

What You’ll Do

• Administers time & attendance of employees, to ensure accuracy of the work records.
• Monitors employee performance against work schedules and real-time productivity through applications.
• Informs in real-time the WFM Adherence Clerk and/or Supervisor(s) about employees that pass thresholds for schedule adherence and productivity.
• Processes schedule change tickets and requests to the published schedule.
• Processes all changes to published schedules to meet operational business targets.
• Informs employees and/or supervisors about schedule changes.
• Communicates actual performance & productivity of employee KPIs to operational leaders to promote the achievement of KPI targets.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better!

Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

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LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.

If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!