Associate, Voice

Accurate Background India Private Limited; Thane; On-site; INR 350,000 - 520,000; Full time

Job summary

Accurate Background India Private Limited is seeking an experienced professional for a role focused on outbound verification calls and data accuracy. You will interact with employers, institutions, and verification sources, validate information, and document outcomes while adhering to privacy and security guidelines.

The position requires excellent English communication, attention to detail, and the ability to work in international or rotational shifts.

Qualifications

• HSc Pass would do.
• 2–3 years of experience in international voice, background verification, or customer service.
• Excellent spoken and written English.
• Strong attention to detail, probing, and documentation skills.
• Comfortable working in international or rotational shifts.
• Proficiency in Microsoft Office applications.

Responsibilities

• Conduct outbound calls to employers, educational institutions, and authorised verification sources.
• Validate candidate information and identify discrepancies.
• Document call outcomes and maintain accurate case notes.
• Conduct timely follow-ups and complete cases within defined turnaround times.
• Follow data-privacy, information-security, and client-specific guidelines.
• Meet quality, productivity, and process-adherence targets.

Skills

Spoken English

Written English

Attention to detail

Documentation

Education

HSC Pass

Tools

Microsoft Office

Job description

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Job Description: Key Responsibilities

• Conduct outbound calls to employers, educational institutions, and authorised verification sources.
• Validate candidate information and identify discrepancies.
• Document call outcomes and maintain accurate case notes.
• Conduct timely follow-ups and complete cases within defined turnaround times.
• Follow data-privacy, information-security, and client-specific guidelines.
• Meet quality, productivity, and process-adherence targets.

Requirements

• HSc Pass would do.
• 2–3 years of experience in international voice, background verification, or customer service.
• Excellent spoken and written English.
• Strong attention to detail, probing, and documentation skills.
• Comfortable working in international or rotational shifts.
• Proficiency in Microsoft Office applications.

The Accurate Way

• We offer a fun, fast-paced environment, with lots of room for growth.
• We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here.
• To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.
• Take ownership.
• Be open.
• Stay curious.
• Work as one.

Equal opportunities

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

You must have a right to work in Australia indefinitely that does not involve sponsorship by the Company.