Client Relationship Manager-1

Accurate Background India Private Limited; Thane; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Accurate Background India Private Limited is seeking a growth-focused Client Success professional to engage with clients, identify program gaps, and drive retention and revenue expansion. You will work with Sales to qualify expansion opportunities and coordinate with Product and Operations to resolve client issues, ensuring measurable value realization.

The role emphasizes building strong client relationships, educating customers on Accurate solutions, and maintaining proactive client health

Qualifications

• Experience in client success, account management, sales, business development, or another client-facing relationship management role.
• Experience in a B2B, SaaS, technology, HR tech, or recurring-revenue environment is preferred.
• Background screening industry knowledge will be a plus.
• Demonstrated ability to build client relationships and identify growth opportunities.

Responsibilities

• Engage with clients to identify program gaps and opportunities for retention and growth.
• Identify upsell, cross-sell, and product expansion opportunities based on client needs and usage patterns.
• Coordinate with Sales and cross-functional teams to resolve client issues and drive outcomes.
• Record client interest, expansion signals, and opportunities in CRM systems.
• Drive client adoption by educating clients about Accurate solutions and capabilities.

Skills

Client relationship management

Communication

Problem-solving

Organizational skills

Job description

Job Description

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Growth

Engage with clients in the $0-$150,000 annual revenue segment to identify program gaps, recommend relevant best practices, and build relationships that support retention and growth.

Identify upsell, cross-sell, and product expansion opportunities based on client needs, usage patterns, and business objectives.

Partner with Sales to qualify and advance expansion opportunities.

Maintain accurate and timely opportunity notes, client health indicators, and next steps in CRM systems.

Client Success & Value Realization

Understand each client’s business objectives, service expectations, and desired outcomes.

Increase product adoption by educating clients about relevant Accurate solutions and capabilities.

Document client goals, risks, product feedback, and opportunities to support proactive account management.

Coordinate with Customer Service, Account Care, Operations, and Product teams to resolve client issues and achieve positive outcomes.

Escalate material risks, blockers, and significant expansion opportunities to leadership with clear context and recommend next steps.

Sales Support & Whitespace Development

Use client conversations, adoption trends, and market signals to prioritize accounts for targeted outreach.

Execute account engagement campaigns aligned with defined growth priorities.

Record client interest, expansion signals, and sales-qualified opportunities in the CRM systems.

Cross-Functional Collaboration

Represent the client’s perspective by sharing actionable feedback with Product, Operations, Client Service, and leadership.

Establish clear ownership and accountability for client issues requiring cross-functional support.

Promote alignment across client-facing teams to deliver consistent, professional client experience.

Experience

• Experience in client success, account management, sales, business development, or another client-facing relationship management role.
• Experience in a B2B, SaaS, technology, HR technology, or recurring-revenue environment is preferred.
• Background screening industry knowledge will be added plus.
• Demonstrated ability to build client relationships and identify growth opportunities, Experience using CRM systems, client health tools, reporting dashboards, or related client engagement technologies.
• Strong communication, organization, problem-solving, and follow-through skills.

Core Competencies

• Results orientation and ability to achieve assigned upselling goal
• Client relationship management
• Whitespace identification and opportunity qualification
• Product adoption and client education
• Cross-functional collaboration
• Data-driven decision-making
• Professional communication
• Client advocacy and problem resolution

Success Measures

• Achievement of assigned pipeline and revenue targets.
• Quantity and quality of outbound client engagement and discovery activity.
• Number and value of qualified upsell, cross-sell, and expansion opportunities created and advanced.
• Accuracy, completeness, and timeliness of client and opportunity records in the CRM system.

Role Mission

Drive client retention, product adoption, and revenue expansion across the $0-$150,000 client segment by identifying growth opportunities and helping clients realize measurable value from Accurate’s solutions.

The Accurate Way

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here.

Take ownership. Be open. Stay curious. Work as one.

Equal opportunities

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. You must have a right to work in Australia indefinitely that does not involve sponsorship by the Company.