Associate Vice President - Client Services

HSBC Holdings plc; Mumbai; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

HSBC in Mumbai seeks an experienced Associate Vice President - Client Services for Securities Services. You will manage client queries, ensure HSBC standards, and support cross-functional teams in a fast-paced banking environment.

The role requires 3–4 years in custody or securities services, strong communication, and the ability to deliver high-quality service while meeting deadlines in a global financial institution.

Qualifications

• Bachelor's degree or equivalent from a recognised university.
• 3–4 years of relevant experience in custody/securities services or client operations.
• Strong written and verbal communication; ability to explain complex operational matters.
• Working knowledge of HSBC processes is a plus.

Responsibilities

• Provide clear, accurate responses to client queries within defined turnaround times.
• Ensure communications are aligned with HSBC standards and minimize misinterpretation.
• Develop understanding of HSBC procedures, systems and client service requirements.
• Support cross-functional projects and initiatives with impact on clients.

Skills

Client services

Securities services

Financial services

Communication skills

Education

Graduate from a recognised university

Job description

Associate Vice President - Client Services

Location: Mumbai, MH, IN, 400063

Brand: HSBC

Area of Interest: Commercial Banking

Role Workstyle: Office Worker

Date: 24 Sept 2026

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

Sub-Custody – Securities Services

About HSBC Securities Services

HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Within CIB, Securities Services provides robust and reliable solutions that help clients mitigate risk and enhance their business performance. Working with institutional investors, banks, insurance companies, governments, and multinational corporations, this team covers fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

HSBC Securities Services provides robust, reliable solutions that help institutional investors, banks, insurance companies, governments and multinational corporations enhance performance and manage risk—both today and in the future.

Our services include fund administration, global custody, sub-custody and clearing, corporate trust, and loan agency services.

We’re seeking an experienced professional to join the Sub-Custody team within HSBC Securities Services.

• Provide clear, accurate and timely responses to client queries, identifying and addressing the underlying issue at the outset.
• Ensure all written and verbal communications are consistent, unambiguous and aligned with HSBC standards, reducing the risk of misinterpretation, service concerns or compensation claims.
• Respond to client requests within agreed turnaround times (TATs), whether by email or telephone.
• Develop and maintain a detailed understanding of HSBC’s internal procedures, systems and client-specific service requirements.
• Support projects and initiatives with cross-functional impact, including:
• Standing instruction reviews
• Client transaction and market query response
• Other operational improvement initiatives
• Stay current with market developments, regulatory requirements and internal procedures relevant to investment options available to foreign investors. This includes reviewing applicable policies (FIMs and DIMs) and attending Topic Champion presentations.
• Monitor queries from allocated clients within the relevant area of functional expertise and identify opportunities to improve service delivery.
• Work with the Client Service team, and Client Services Manager to ensure client feedback is communicated effectively to the relevant operations teams and acted upon.
• Contribute to formal discussions and service reviews between the Client Services Manager and operations teams.
• Maintain accurate productivity and efficiency data, identifying non-value-added activities and implementing agreed actions to streamline processes.
• Complete all required Anti-Money Laundering and Sanctions training, including any post-course assessments.
• Demonstrate ownership, sound judgement and a strong focus on delivering high-quality client service.

Qualifications and Experience

Eligibility Criteria

• Employees must have completed at least 12 months in their current role to be eligible for a level transfer or promotion.

Essential and Preferred Requirements

• Graduate from a recognised university.
• Minimum three to four years of relevant experience, preferably within custody, securities services, financial services or client operations.
• Working knowledge of HSBC processes and systems is preferred.
• Minimum performance rating of “Good” and behavioural rating of “Strong”, where applicable.
• Demonstrates HSBC Values by being Open, Dependable and Connected, and acts with courageous integrity at all times.
• Strong written and verbal communication skills, with the ability to explain complex operational matters clearly.
• Good organisational skills and the ability to manage competing priorities while meeting agreed deadlines.
• A proactive approach to identifying service improvements and resolving client issues.

Pro Tip:

Familiarity with AI-enabled tools is an advantage.

Additional Notes:

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India