Associate - UX Design - IN

TIAA; Mumbai; On-site; INR 900,000 - 2,100,000; Full time

Job summary

TIAA Global Capabilities is seeking an Associate - UX Design in Mumbai to drive innovative and creative solutions within the design team. The role focuses on visual aesthetics, user experience, and brand coherence while collaborating with cross-functional teams on design projects.

The Associate contributes to high-quality solutions, fosters a positive brand perception, and supports revenue growth through improved user experiences and customer acquisition.

Qualifications

• 7+ years of UX experience preferred.
• Ability to deliver end-to-end UX design across journeys.
• Strong collaboration with cross-functional teams.

Responsibilities

• Deliver end user experiences through craft design on end-to-end journeys with cross-functional partners.
• Support design teams by applying modern methods to deliver high-quality experiences.
• Ensure end-to-end journeys meet user needs and align with business goals.
• Collaborate with Research, Brand Marketing, Analytics, Technology and Product Lines to define and execute high-quality experiences.

Skills

User Experience Design

Collaboration

Communication

Creative Thinking

Prototyping

Education

University (Degree) Preferred

Job description

Associate - UX Design - IN

The Associate will play a pivotal role responsible for innovative & creative solution within the design team. With a focus on visual aesthetics, user experience, and brand coherence, this position involves collaborating with cross‑functional teams, delivering innovative design projects, and ensuring high‑quality solutions.

The Associate will help the business through innovative and high‑quality design. Their solutions will foster a positive brand perception, leading to increased customer loyalty and revenue growth. Improved user experiences contribute to customer acquisition and retention. Adapting to design trends ensures the business remains agile and responsive.

Key Responsibilities and Duties

• Deliver end user experiences through exceptional craft design and execution on end‑to‑end journey’s, collaborating and partnering with design, research, product management and development to support and advocate for modern best practices for end‑to‑end experience design and delivery, such as design research, journey mapping, personas, storyboards, concept designs, prototyping and final production designs for our end user experiences.
• Support design team and embrace design awareness and implementation of modern design methods and best practices to deliver the highest quality experiences.
• Ensure that the end‑to‑end experience journey designs meet the needs of the end user and inform and align with client & business challenges/goals.
• Collaborate and support your journey design team to deliver and elevate the end user experiences.
• Partner & Collaborate with Research, Brand Marketing, Data & Analytics, Technology, Digital and Product Lines of Business to define and execute our end user experiences at the highest possible quality for your journey team, delivering the design and execution of the end user experiences to maximise the end user’s engagement and loyalty across your journey teams digital channels.
• Support and collaborate with a team of designers and design leads. You will collaborate with the digital product and technology organisations to support the end‑to‑end vision and strategic roadmap, producing validated design concepts and stories that establish a best‑in‑class experience for our end users.
• You will collaborate with and support the team, around our experience strategy goals.
• Play a supportive role in facilitating workshops in order to learn best practices and deliver successful outcomes

Educational Requirements

• University (Degree) Preferred

Work Experience

• 7+ years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

6IC

Related SkillsAccountability, Adaptability, Collaboration, Communication, Consultative Communication, Continuous Improvement Mindset, Creative Thinking, Critical Thinking, Innovation, Prototyping, Relationship Management, Test and Learn Mentality, User Experience Design

Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future‑focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in‑office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: [phone]

Email: [e-mail]

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