Associate TSE I

MongoDB; Bengaluru; On-site; INR 500,000 - 900,000; Full time

Job summary

MongoDB is seeking a Cloud Associate TSE 1 based in Bengaluru for a hybrid working model. You will be on the front line of our cloud support team, addressing questions about Atlas connectivity, UI features, and platform capabilities while collaborating with engineering to resolve complex customer problems.

Strong communication, networking knowledge, and a genuine passion for helping customers are essential to succeed in this fast-paced, global team.

Qualifications

• Experience in customer-facing roles.
• Solid understanding of computer networks and OS concepts.
• Strong written and verbal communication skills.

Responsibilities

• Respond to customer inquiries on Atlas connectivity and UI or platform features.
• Collaborate with engineering teams to troubleshoot complex customer issues.
• Review and test features and provide feedback to improve the product.

Skills

Customer service

Networking experience

Operating systems

Computing concepts

Communication skills

Job description

We are looking to speak to candidates who are based in Bengaluru for our hybrid working model.

Why MongoDB is a fantastic place to work and build your career

• Be a part of the company that’s reinventing the database, focused on innovation and speed
• Enjoy a fun, inspiring culture that is engineering focused
• Work with talented people around the globe
• Learn, contribute, and make an impact on the product and community

Cool things you’ll do

Our Cloud Associate TSE 1’s form the front line of our cloud support team, directly responding to questions from our customers on areas such as connectivity, the availability of the Atlas service and questions about the UI or platform features. You will also be working with our engineering teams to escape more complex customer problems. It's crucial that you ensure that questions are answered quickly and accurately and that our customers get the help they need, regardless of who provides the answers in the end. Our team combines their MongoDB expertise with passion, initiative, teamwork and a great sense of humour to help our customers to be successful with MongoDB around the globe.

If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.

Responsibilities

Associate TSE 1’s will be successful in this role when they can execute the following strategic tasks/responsibilities

• Customer Service: Provide an unparalleled customer experience
• Investigate customer’s technical issues to find solutions, discover and report bugs
• Review and test new features before they are publicly available

Following the successful completion of the probationary period, the candidate may be required to work a Tuesday-to-Saturday schedule, with Sundays and Mondays designated as weekly days off.

What we’re looking for

We consider all candidates with an eye for those who are self taught, curious, and multi-faceted. You’ll need excellent communication skills, both written and verbal, and be knowledgeable about a wide range of internet technologies. You should also have

• General knowledge of operating systems
• Hands-on networking experience
• Fundamental computing concepts
• Either technical or non-technical customer service experience

Bonus points

In order to hit the ground running it would be advantageous if you had experience in any of the following areas

• Databases and administration (relational or non-relational)
• Automation tooling and APIs

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.