Associate Technical Support Engineer (French Speaking)

Leadout Capital; Hyderabad; On-site; INR 500,000 - 700,000; Full time

Job summary

Salesforce Hyderabad is seeking an Associate Technical Support Engineer for the Global Voice Support Team, Cloud Success. You will troubleshoot, advise on best practices, and guide customers worldwide while supporting an AI-forward support organization.

The role requires comfort with rapid changes, strong professionalism, and a customer-first mindset. Ideal candidates have 12–24 months of voice support or IT/product support experience, fluent English, and a passion for using automation to

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• Experience in voice support or IT/product support up to 12–24 months.
• Fluent in English; French language certification preferred.
• Willingness to rotate shifts in a 24/7 model.

Responsibilities

• Deliver frontline technical support via phone, email or chat to Salesforce clients globally.
• Advise on best practices across user and data management, reporting and dashboards.
• Escalate cases to Professional Services or Account Executives when needed.
• Maintain all client communications and case documentation in Salesforce.
• Follow support processes and suggest AI/automation improvements to reduce resolution time.
• Work across shifts in our 24/7 support model; willingness to rotate as needed.

Skills

Voice support

Customer support

English fluency

Analytical skills

Problem-solving

Fast learner

Education

Bachelor's degree in Computer Science, IT, or related field

Tools

Salesforce

Job description

Associate Technical Support Engineer — Global Voice Support Team, Cloud Success (French Speaking)

Location: Hyderabad (Office-based) | Nigh Shift

About the Role

Salesforce is looking for an Associate Technical Support Engineer to join our Global Voice Support team within Cloud Success. You'll be the frontline for troubleshooting, feature guidance, and best-practice advice for Salesforce customers around the world. Our environment is fast-paced, client-obsessed, and runs 24/7/365 — so we need someone who stays composed under pressure, brings professionalism to every interaction, and is genuinely energized by helping customers succeed.

We're already building an AI-forward support organization. You'll be expected to bring an automation mindset to the role — using AI tools to resolve issues faster, reduce repetitive manual work, and surface insights that help the whole team work smarter, not just harder.

Modern Tooling Acumen: Direct experience using and critically reviewing code and artifacts generated by large language model (LLM) coding assistants and agentic tools. Must be able to effectively guide AI tools to achieve desired outcomes.

Graduates need direct experience using and critically reviewing code and artifacts generated by large language model (LLM) coding assistants and agentic tools. This is a newer requirement; candidates who have actively experimented with and used tools like Gemini, Cursor, or other agent-based frameworks will be stronger candidates.

Responsibilities

• Deliver exceptional frontline technical support via phone, email or chat to Salesforce clients globally
• Advise on best practices across user management, data management, reporting, and dashboards
• Identify when a case needs escalation to Professional Services or the Account Executive team
• Track and maintain all client communications and case documentation in Salesforce
• Follow established support processes while proactively suggesting improvements — especially where AI or automation could reduce resolution time or repetitive effort
• Work flexibly across any shift in our 24/7 support model — shift assignments may change based on business needs, and willingness to rotate is essential

Preferred Qualifications & Skills

• Bachelor's degree in Computer Science, Information Technology or a related technical field
• Candidates with a French language certification or prior experience handling customer queries in French over calls are preferred
• Upto 12-24 months of experience in Voice support or IT/Product Support operations or a customer handling role
• Genuine passion for customer experience and customer first mindset
• Fluent communication in English, both written and verbal
• Action-oriented, with strong organizational, analytical, and problem-solving skills
• Curiosity about AI-driven tools and workflows, with an interest in using automation to work smarter and continuously improve support delivery
• Highly adaptable and a fast learner, comfortable with ambiguity and frequent change
• Technical aptitude for learning Salesforce Cloud applications and solutions
• Dependable, self-motivated, and able to work independently

Desired (not mandatory)

• Salesforce ADM 201 and/or ADM 211 certification
• Experience supporting international clients
• Multilingual proficiency (German, French, Italian, Spanish, Portuguese, or Dutch)

Who You Are

• Passion: You're driven by customer success, not just ticket closure
• Beginner's Mind: Always learning, always listening — you approach every interaction with curiosity and a hands-on attitude
• Urgency: You move fast and drive real business value and results
• Ohana: A team player people genuinely enjoy working with, with a generous heart
• Trust: You believe in and live our core values
• Adaptable: You thrive amid uncertainty and change — including shifting schedules in a 24/7 environment