Associate Technical Support Engineer

Red Hat India Private Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Red Hat India Private Limited in Bengaluru is seeking an Associate Technical Support Engineer to join the Global Learning Services team. You will support learners with Red Hat Online Learning, lab exercises, and course content across multiple time zones in a 24x5 environment.

The role requires a degree in IT, strong English, 2+ years in customer-facing IT support, and familiarity with Red Hat Linux, Ansible, and OpenShift.

Qualifications

• Bachelor's degree or equivalent experience in the enterprise IT industry.
• Excellent English written and verbal communication skills.
• Premium customer service skills with at least 2 years in a customer-facing role.
• Ability to work across multiple time zones.
• Command-line expertise in Red Hat Enterprise Linux.
• Active RHCSA in Enterprise Linux, Ansible or OpenShift, or RH Developer in Cloud Native Apps or AI certification.
• RHCE in a specialization is a plus.
• Shell scripting experience is a plus.
• Basic Python knowledge.
• Ability to learn new technologies, tools, and processes quickly.
• Ability to work effectively with global and cross-functional teams.
• Willingness to work across multiple time zones in a 24x5 support environment.

Responsibilities

• Provide technical assistance to learners via service requests and live chats about RedHat Online Learning system.
• Assist students with understanding the RedHat Online Learning system and guided lab exercises.
• Create and support Virtual Trainings.
• Apply hotfixes to course content or lab environments.
• Collaborate with the training teams to resolve issues for students.
• Assist curriculum developers on building and deploying cloud images for training labs.
• Deploy updated or new course content into the RedHat Online Learning system.
• Perform QA testing on lab content produced by the RedHat Training Curriculum Development team.

Skills

Customer service

English fluency

Time zone coordination

Cross-functional teamwork

Learning agility

Problem solving

Team collaboration

Education

Bachelor's degree or equivalent experience in enterprise IT

Tools

Red Hat Enterprise Linux

Ansible

OpenShift

RHCSA

RHCE

Python

Shell scripting

AI certification

Job description

About the Job:

The Red Hat Global Learning Services (Training and Certification) team is looking for an Associate Technical Support Engineer to join us in Bangalore, India. In this role, you will be part of the Training Technical Support team, providing timely technical support to employees and our learners with respect to their queries on RedHat online training, course-related guided lab exercises and certification. You'll need to continuously learn and deepen your knowledge of RedHat solutions. Support will be 24x5 and will include shifts.

What will you do:

• Provide technical assistance to learners by responding to incoming service requests and live chats about RedHat Online Learning system.
• Assist students with understanding our RedHat Online Learning system and course content, and course‑related guided lab exercises.
• Create and support Virtual Trainings.
• Apply hotfixes to course content or lab environments.
• Collaborate with other members of the RedHat training teams to resolve issues for our students.
• Assist curriculum developers on building and deploying cloud images for training lab exercises.
• Deploy updated or new course content into the RedHat Online Learning system.
• Perform quality assurance testing on lab content produced by the RedHat Training Curriculum Development team.
• Attend team and organizational meetings regularly and actively participate in discussions, sharing relevant updates, ideas, and feedback.
• Continuously expand your knowledge of RedHat solutions.

What will you bring:

• Bachelor's degree or equivalent experience in the enterprise IT industry.
• Excellent written and verbal English communication skills.
• Premium customer service skills and prior customer‑focused role experience for at least 2 years.
• Ability to work across multiple time zones.
• Command‑line expertise in RedHat Enterprise Linux.
• Active RedHat Certified System Administrator (RHCSA) in Enterprise Linux, Ansible or Openshift or RedHat Certified Developer in Cloud Native Applications or AI certification.
• RedHat Certified Engineer (RHCE) in one of the specializations is an advantage.
• Shell scripting experience is an advantage.
• Basic Python knowledge.
• Ability to learn new technologies, tools, and processes quickly.
• Ability to work effectively with global and cross‑functional teams.
• Willingness to work across multiple time zones as part of a global 24x5 support environment.

About Red Hat

RedHat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high‑performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office‑flex, to fully remote, depending on the requirements of their role. RedHatters are encouraged to bring their best ideas, no matter their title or tenure. We’re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at RedHat RedHat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

RedHat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. RedHat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between RedHat and the recruitment agency or party requesting payment of a fee. RedHat supports individuals with disabilities and provides reasonable accommodations to job applicants. General inquiries, such as those regarding the status of a job application, will not receive a reply. We’re the world’s leading provider of enterprise open source solutions—including Linux, cloud, container, and Kubernetes. We deliver hardened solutions that make it easier for enterprises to work across platforms and environments, from the core datacenter to the network edge. At RedHat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all RedHatters, no matter their role. It’s what makes us who we are. Some of the most knowledgeable and passionate people in the technology industry work here. Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open source and beyond.