Associate Technical Lead - Salesforce

To The New; Dadri; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

TO THE NEW is seeking an experienced Salesforce Developer to architect and deliver Service Cloud customizations and integrations. You will implement complex solutions using Apex, Visualforce and LWC, and ensure scalable, secure results across the platform.

The role requires 6+ years in Salesforce development, strong problem-solving and communication skills, and hands-on experience with APIs and Service Cloud features. Join a team that values mentorship and continuous learning.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 6+ years of Salesforce development experience.
• Expertise in Service Cloud configurations and customization.
• Hands-on coding with Apex and unit tests.

Responsibilities

• Collaborate with stakeholders to translate needs into technical requirements for Service Cloud.
• Design, develop, and implement complex Salesforce customizations and integrations.
• Configure and optimize Service Cloud automation, routing, entitlements, and workflows.
• Develop custom objects, fields, and integrations with external systems.
• Write clean, tested Apex code and conduct unit tests.
• Troubleshoot issues and ensure stable, secure Salesforce solutions.
• Stay updated on Salesforce releases and best practices.
• Mentor junior developers and share knowledge within the team.

Skills

Analytical thinking

Communication

Problem-solving

Education

Bachelor's degree in Computer Science/IT or related

Tools

Apex

Visualforce

Lightning Web Components (LWC)

Process Builder

REST/SOAP APIs

Salesforce Service Cloud

Job description

• Collaborate with business stakeholders and internal teams to understand customer needs and translate them into clear, technical requirements for Service Cloud solutions.
• Design, develop, and implement complex customizations and integrations using the Salesforce platform and APIs, including Apex, Visualforce, Lightning Web Components (LWC), and Process Builder.
• Configure and optimize Service Cloud functionalities like automation, workflows, processes, Omni-Channel routing, and entitlements to streamline customer service processes and improve agent productivity.
• Develop and maintain custom objects, fields, and integrations with external systems to ensure seamless data flow and enhance functionality.
• Write clean, well-documented, and maintainable code adhering to best practices and security standards.
• Conduct unit testing and participate in code reviews to ensure code quality and application stability.
• Troubleshoot technical issues, diagnose root causes, and implement effective solutions.
• Stay up-to-date on the latest advancements in Salesforce Service Cloud features and functionalities.
• Actively participate in knowledge sharing through documentation, mentoring junior developers, and contributing to team discussions.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Require 6+ years of experience in Salesforce development, expertise in Service Cloud functionalities, configurations, and customization options, proficiency in Salesforce development tools, and strong problem-solving, analytical, and communication skills.
• The candidate must possess hands-on experience and proficient coding skills, able to write and test Apex code and unit tests to ensure scalable, reliable, and secure solutions on the Salesforce Service Cloud platform.
• Design and develop custom solutions on Salesforce Service Cloud platform, including custom objects, fields, and workflows.
• Integrate Salesforce Service Cloud with other systems such as CRM, marketing automation, and analytics platforms.
• Collaborate with sales, customer service, and product development teams to meet business requirements and ensure a seamless customer experience.
• Write and test Apex code and unit tests for scalable, reliable, and secure solutions.
• Troubleshoot and resolve technical issues related to Salesforce Service Cloud.
• Utilize Service Cloud features like Case Management, Case Routing, Live Agent, Omni-Channel, and Knowledge Base for enhanced customer satisfaction.
• Implement Live Agent webchats, role-based permissions, team collaboration systems, Community Cloud integration, and Service-level agreements (SLA) with visual timelines.
• Develop customized solutions on Salesforce platform using Apex, Visualforce, Lightning Components, and other Salesforce technologies.
• Integrate Salesforce with third-party applications and systems using REST/SOAP APIs, and manage data migration and integration processes.
• Stay updated with Salesforce releases, features, and best practices, providing recommendations for continuous improvement.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines independently.
• Salesforce certifications (e.g., Salesforce Certified Platform Developer I, Salesforce Certified Service Cloud Consultant) are a plus.

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Join a team that values your voice as much as your code. We're hiring across all departments.