Associate Technical Analyst - IT Support and Microsoft 365

Computacenter; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

Computacenter Bengaluru is seeking an Associate Technical Analyst Trainee to join the IT Support team. You will provide first‑level assistance across hardware, software, applications, Microsoft 365, and connectivity issues.

Roles focus on IT Service Desk and End User Computing within an enterprise IT environment, with 24x7 rotational shifts and potential work from the Noida office. Fresh graduates are welcome as well as candidates with up to 2 years of experience.

Qualifications

• Graduate degree in any discipline.
• 0–2 years of IT support or service desk experience.
• Fresh B.Tech graduates considered.
• Basic understanding of Microsoft 365, Windows troubleshooting, and networking concepts.

Responsibilities

• Provide Level 1 technical support for hardware, software, applications, and connectivity issues.
• Troubleshoot Windows 10/11, Outlook, Teams, OneDrive, and Microsoft 365.
• Assist with password resets, account access, MFA, and basic authentication issues.
• Troubleshoot LAN, Wi‑Fi, and VPN connectivity issues.
• Log, categorize, prioritize, and resolve incidents using an ITSM/ticketing tool.
• Escalate unresolved issues to appropriate teams and document steps taken.

Skills

Microsoft 365

Windows troubleshooting

Networking concepts

Communication skills

Troubleshooting

Education

Bachelor's degree or equivalent

Tools

ITSM / Ticketing Tool

Job description

Associate Technical Analyst Life on the Team As an Associate Technical Analyst / Trainee, you will be part of our IT Support team, providing first-level technical assistance to users across hardware, software, applications, Microsoft 365, and connectivity-related issues.

This is an excellent opportunity for candidates who are looking to build their careers in IT Service Desk, End User Computing, and Microsoft 365 Support within an enterprise IT environment

What You'll Do

• Provide Level 1 technical support for hardware, software, application, and connectivity-related issues.
• Troubleshoot basic issues related to Windows 10/11, Outlook, Microsoft Teams, OneDrive, and Microsoft 365.
• Assist users with password resets, account access, multi-factor authentication, and basic authentication-related issues.
• Troubleshoot basic LAN, Wi-Fi, and VPN connectivity issues.
• Log, categorize, prioritize, update, and resolve incidents and service requests using an ITSM or ticketing tool.
• Follow standard troubleshooting procedures and escalates unresolved issues to the appropriate support teams.
• Support user onboarding and offboarding activities.
• Assist with basic Microsoft 365 administration and user management activities.
• Provide remote assistance and basic endpoint troubleshooting.
• Maintain accurate documentation of troubleshooting steps and resolutions.
• Communicate effectively with users and provide timely updates on open tickets.
• Maintain agreed service levels and contribute to a positive end-user experience.

What You'll Need

• A graduate degree in any discipline.
• 0 to 2 years of relevant experience in IT support, Service Desk, or a similar role.
• Fresh B.Tech Graduate can be considered
• Basic understanding of Microsoft 365, Windows troubleshooting, and networking concepts.
• Good verbal and written communication skills.
• Strong troubleshooting and problem-solving abilities.
• A keen interest in IT infrastructure and technical support.
• Willingness to learn and work in an enterprise IT environment.
• Flexibility to work from the Noida office in 24×7 rotational shifts.

Experience Level Mid Level