Associate Technical Analyst - IT Service Desk

Computacenter AG & Co. oHG; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Computacenter AG & Co. oHG in Bengaluru is seeking an Associate Technical Analyst for the IT Service Desk. The role covers incident management across a 24/7 operation, coordinating with multiple teams to resolve incidents and prevent recurrence.

The candidate should have a 70%+ in 10th, 12th, and graduation, with relevant BSc/BCom/BCA/BBM/BA degree streams to join the team on a standard contract, working five days a week from the office.

Qualifications

• Must have strong organizational and multitasking capabilities.
• Excellent communication and interpersonal skills.
• Analytical thinking with problem-solving abilities.

Responsibilities

• Oversee and coordinate the incident management process to minimize operational impact.
• Collaborate with cross-functional teams to resolve incidents and apply lessons learned.
• Support 24/7 shift operations with effective communication and documentation.

Skills

Organizational skills

Multitasking

Communication skills

Analytical skills

Team collaboration

Education

BSc/BCom/BCA/BBM/BA (2025/2026 pass-outs)

Job description

Associate Technical Analyst - IT Service Desk

This is an internal position.

Location: IN - Bangalore 24/7 | Job-ID: 217370 | Contract type: Standard | Business Unit: Service Desk

Life on the team

Are you passionate about Service desk Opportunities and ready to explore your capabilities?

Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks.

We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking.

What you’ll do

Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences.

Operational hours – 24/7 (Rotational Shifts & no fixed Week Offs) includes night shift

Process – Calls & Chats / Email / Requests

5 days work from Office Mandatory

Experience & Education:

• BSC / Bcom / BCA/ BBM/ BA – 2025 & 2026 pass-outs (minimum 70% and above in 10th, 12th and graduation, with no backlogs)

Skills:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Problem-solving and critical thinking abilities.
• Excellent problem-solving and analytical skills, Strong communication and interpersonal skills.
• Ability to work collaboratively in a team with 24/7 work environment.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter