Associate Support Engineer

Nabla; Mumbai; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ is seeking a junior Application Support Analyst in Mumbai to provide dedicated support for internal applications, ensuring users can fulfill duties while following internal processes.

The role focuses on team administration and reporting, with opportunities to grow into a more technical role involving support and customer service for internal NIQ functions.

Qualifications

• Willingness to learn new skills and interest in IT.
• Analytical, methodical approach to information gathering and fault diagnosis.
• Good level of face-to-face customer service experience.
• Polite and cheerful with a positive attitude toward work and business goals.

Responsibilities

• Provide administrative support to the Application Support team.
• Provide professional technical application support for customer-facing applications and services, including desktop apps and teleworkers.
• Use Jira for ticketing; ensure requests are completed within the SLA.
• Contribute to documentation for the application support team.
• Respond to out-of-hours support requests (TOIL offered).
• Manage application configuration, problem analysis and resolution with users and external suppliers where needed.
• System configuration, scripting and new user administration as required.

Skills

Willingness to learn

Analytical mindset

Customer service

Positive attitude

Tools

SQL

XML/JSON

Google Apps

Job description

Job Description

This role is to provide dedicated Application Support focus for the Nielsen Brandbank IT Service, its internal applications and ensure that users of the proprietary applications can fulfil their duties while adhering to internal departmental processes.

This is primarily a junior role with team administration and reporting functions an important part of the day to day work. The junior analyst will however be expected to grow into a more technical role with elements of support and customer service to the internal Nielsen Brandbank functions.

Job Responsibilities

• Provide administrative support to the Application Support team.
• Provide professional technical application support, customer-facing applications and services, and a limited selection of desktop applications, as well as providing support to teleworkers within the support region.
• Using the internal ticketing Jira tool; ensure requests escalated to you are completed within the allotted SLA.
• Contribute to documentation for the application support team.
• The Application Support Analyst may be required to respond to out-of-hours application support requests (for which TOIL will be offered).
• Manage application configuration, problem analysis and resolution for complex application problems, in conjunction with the users and external application or service suppliers where necessary.
• System configuration, scripting and new user administration as required

Qualifications

E - A willingness to learn new skills and an underlying interest in Information Technology..

E - Analytical, methodical approach to information gathering and fault diagnosis.

E - Good level of face to face customer service experience.

E - Polite and cheerful with a positive attitude towards work, and willing to put in the effort required to ensure the business reaches its goals.

P - Experience in working within a service desk.

P - Experience of supporting proprietary applications within a commercial environment,

P - Exposure or basic knowledge and/or understanding of Microsoft SQL Database language, XML and JSON.

P - Exposure or basic knowledge of Google applications and tools.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion