Associate Support Engineer

Let's Code; Bengaluru; Hybrid; INR 400.000 - 600.000; Vollzeit

Zusammenfassung

Clinisys in Bengaluru is hiring an Associate Support Engineer for its Customer Support team. You will help healthcare clients troubleshoot software issues, manage support requests, and ensure a smooth experience with Clinisys applications.

You will work with clients and internal teams to identify problems, prioritize cases, document resolutions, and provide timely support. On-call rotations may apply as part of the role.

Qualifikationen

• High School Diploma or GED.
• 0–2 years of experience.
• Technical aptitude in at least one area: Laboratory Sciences, Information Technology, or Client Support.

Aufgaben

• Handle incoming client queries via phone and web portals.
• Identify and prioritize issues by severity and urgency.
• Troubleshoot and resolve basic client problems with guidance.
• Document support cases, steps taken and resolutions.
• Communicate status and updates to clients and internal teams.

Kenntnisse

Analytical skills

Communication skills

Explain technical concepts

Time management

Customer-focused

Willingness to learn

Ausbildung

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

SQL

Java

Networking basics

Jobbeschreibung

Clinisys is a global provider of intelligent diagnostic informatics solutions, developing AI-enabled and cloud-based platforms for healthcare, life sciences, and public health.

Operating across more than 30 countries, the company focuses on improving diagnostic workflows and helping laboratories and healthcare organizations operate more efficiently through technology.

Job Overview

Clinisys is hiring an Associate Support Engineer for its Customer Support team in Bangalore.

In this role, you will help healthcare clients troubleshoot software-related issues, manage support requests, and ensure a smooth experience with Clinisys applications.

You will work with clients and internal technical teams to identify problems, prioritize cases, document resolutions, and provide timely support. This is a good opportunity for candidates interested in technical support, healthcare technology, troubleshooting, and enterprise software.

Key Responsibilities

• Handle incoming client queries through telephone and web-based support portals.
• Identify, assess, and prioritize technical issues based on their severity and urgency.
• Investigate, troubleshoot, and resolve fundamental client issues.
• Document support cases, troubleshooting steps, and resolutions.
• Communicate issue status and updates clearly to clients and internal stakeholders.
• Collaborate with experienced team members and internal technical resources to resolve problems.
• Use knowledge-base articles and established solutions to troubleshoot recurring issues.
• Maintain high customer satisfaction and professional communication standards.
• Stay updated with Clinisys products, applications, and technology changes.
• Use approved AI-assisted tools for troubleshooting, documentation, knowledge discovery, and customer communication.
• Participate in on-call and holiday support rotations when required.

Required Qualifications & Experience

• High School Diploma or GED.
• 0–2 years of experience.
• Technical aptitude in at least one of the following areas:
• Laboratory Sciences
• Information Technology
• Client Support

Preferred Qualifications

• College coursework or certifications in a relevant technical field.
• Previous experience supporting customers in technical environments.
• Familiarity with enterprise operating systems.
• Good typing skills and proficiency with productivity tools such as Microsoft Word and Excel.

Preferred Technical Skills

Knowledge or training in any of the following areas will be an advantage:

• SQL
• HL7 message interpretation and troubleshooting
• Computer Networking
• Database Administration
• Java
• Microsoft Technologies

Required Skills

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication.
• Ability to explain technical concepts in simple, understandable language.
• Good time management and organizational skills.
• Ability to handle challenging customer issues professionally.
• Customer-focused approach and willingness to learn.

Additional Information

DetailsInformationEmployment TypeFull-timeDepartmentCustomer SupportLocationBangalore, IndiaWork ModeHybridExperience0–2 YearsOn-call SupportRequired, including holiday rotationsSupervisory ResponsibilitiesNone

AI in Recruitment: Clinisys may use AI tools to assist with parts of its recruitment process, including resume reviews and application assessments. Final hiring decisions are made by human recruiters.

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