Associate Strategic Program Manager

Fictiv; Bengaluru; On-site; INR 1,100,000 - 1,500,000; Full time

Job summary

Collaborating with global teams and operating in IST overnight to support US PST, you will contribute to process optimization, risk mitigation and a superior customer experience. A technical degree and relevant manufacturing experience are required.”

Qualifications

• Bachelor's degree in Mechanical, Manufacturing or Industrial Engineering
• 3+ years of manufacturing operations experience or 1-2 years of related experience
• Detail-oriented with strong organizational, program management and time management skills
• Excellent verbal and written communication; experience with cross-functional teams is a plus
• Proactive learner with focus on continuous improvement and operational success
• Experience with global manufacturing sites and customer-facing roles preferred
• Familiarity with ITAR and EAR regulations (ECCN 9A515) preferred
• Knowledge of CNC, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, or Assembly preferred
• Technically savvy with interest in AI tools and automation to improve efficiency
• Role based in Bangalore with US PST time-zone shift

Responsibilities

• Build relationships with internal stakeholders and support customer-facing interactions
• Maintain program status across systems for decision-making
• Identify process gaps, risks and drive improvements
• Collaborate with cross-functional teams to enhance efficiency and satisfaction
• Track and report program milestones and adjust timelines/deliverables
• Support customer change requests on multiple platforms
• Travel up to 10% annually
• Uphold and contribute to the QMS

Skills

Program management

Cross-functional collaboration

Process improvement

Operational excellence

Communication skills

Education

Bachelor's degree in Mechanical/Industrial/Manufacturing Engineering

Job description

About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

• This position will be based on-site in our Bangalore office, working overnight IST hours to support the US Pacific Standard Time zone.

Impact In This Role

As an Associate Strategic Program Manager (SPM) at Fictiv, you will work alongside some of the world’s leading enterprises and innovative startups to help accelerate their product launches while maintaining the highest quality standards. In this role, you will closely support the Strategic Program Management team in executing complex programs, helping ensure customers’ products launch on time, within budget, and at optimal quality.

You will collaborate cross-functionally with Sales, Costing & DFM, Quality, and Logistics teams to keep projects on track and aligned with customer expectations. With a focus on continuous improvement, you will also contribute ideas and drive internal process improvement and enhance the overall customer experience.

What You’ll Be Doing

• Build strong relationships with internal stakeholders and support customer-facing interactions as needed to deliver high-quality service
• Maintain accurate and up-to-date program status across multiple systems to support business decision-making processes
• Apply your knowledge of operations or manufacturing to identify process gaps, risks, and drive operational improvements
• Collaborate with cross-functional teams to enhance program efficiency and customer satisfaction
• Track and report on program milestones, supporting adjustments to timelines and deliverables to meet quality and delivery standards
• Support customer change requests and project updates on multiple platforms (external and internal)
• Ability to travel 10% annually
• Quality: All employees are expected to maintain and contribute to the QMS

Desired Traits

• Bachelor's degree in Mechanical, Manufacturing or Industrial Engineering
• 3+ years of manufacturing operations experience or 1-2 years of related experience
• Detail-oriented, strong organizational, program management, and time management skills, with the ability to prioritize and manage multiple tasks
• Excellent verbal and written communication skills; experience working with diverse, cross-functional teams is a plus
• Proactive self-starter with a passion for learning, continuous improvement, and driving operational success
• Experience working with global manufacturing sites, in customer-facing role is preferred
• Familiarity with ITAR and EAR regulations, particularly ECCN classifications such as 9A515, is preferred.
• Basic knowledge of manufacturing processes such as CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, or Assembly is preferred
• Technically savvy with a strong interest in leveraging AI tools and automation technologies to improve efficiency, streamline workflows, and enhance operational performance
• This position will be based in Bangalore, working US PST time zone shift.

We’re actively seeking teammates who:

• Bring diverse perspectives and experience to our culture and company.
• Excel at being part of a strong, empathetic team.
• Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
• Have an 'always learning' mindset that celebrates learning, not just wins.
• Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.