Associate Sales Support Specialist - US Shift

Fictiv; Bengaluru; Hybrid; INR 450,000 - 650,000; Full time

Benefits offered by this job

Transportation and Food facility forNA

Annual leave, paid sick and Casual(le)

Team celebrations

And much, much more!

Job summary

MISUMI Americas seeks an Associate Sales Support Specialist to back our U.S. sales team with CRM tasks, quotes, orders, and cross-functional coordination. You will engage customers via email, chat, or phone, providing updates and resolving minor issues while aligning with US Central business hours.

The role is hybrid, with a blend of in-office and remote work. The ideal candidate holds a Mechanical Engineering degree and 1–2 years in sales support or customer service, with strong English

Qualifications

• Bachelor’s degree in Mechanical Engineering.
• 1-2 years of experience in a sales support or customer service role.
• Strong verbal and written communication skills in English.
• Proficiency with Microsoft Office Suite, Google Workspace, and CRM tools.
• Ability to work independently, prioritise tasks, and meet deadlines.

Responsibilities

• Maintain and update CRM systems (e.g., Salesforce, Odoo) with accurate sales data.
• Prepare and process sales quotes, invoices, purchase orders, and contracts.
• Coordinate with internal teams (logistics, finance, operations) to support the sales cycle.
• Track order statuses, follow up on pending documentation, and support reporting needs.
• Manage sales documentation and ensure compliance with internal processes.
• Respond to customer inquiries via email, chat, or phone in a timely and professional manner.
• Assist customers with basic product information, order updates, and support requests.
• Escalate complex issues to relevant team members while maintaining clear communication.
• Build rapport with customers and represent the company with professionalism and warmth.

Skills

Verbal and written communication

Independent work ability

Education

Bachelor’s degree in Mechanical Engineering

Tools

CRM tools

Microsoft Office Suite

Google Workspace

Job description

About MISUMI Americas
MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world‑class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

Impact In This Role

As an Associate Sales Support Specialist, you will play a key role in supporting our U.S. sales team with administrative tasks, CRM management, order processing, and internal coordination. You will also interact directly with customers via email, chat, or phone to assist with inquiries, provide updates, or resolve minor issues.

Work Hours

8:30 PM – 4:30 AM IST, Monday through Friday (aligned with US Central business hours)

This role follows a hybrid work schedule – 3 nights in office, 2 nights remote.

Key Responsibilities

Sales Support

• Maintain and update CRM systems (e.g., Salesforce, Odoo) with accurate sales data
• Prepare and process sales quotes, invoices, purchase orders, and contracts
• Coordinate with internal teams (logistics, finance, operations) to support the sales cycle
• Track order statuses, follow up on pending documentation, and support reporting needs
• Manage sales documentation and ensure compliance with internal processes

Customer Engagement

• Respond to customer inquiries via email, chat, or phone in a timely and professional manner
• Assist customers with basic product information, order updates, and support requests
• Escalate complex issues to relevant team members while maintaining clear communication
• Build rapport with customers and represent the company with professionalism and warmth

Qualifications

Required

• Bachelor’s degree in Mechanical Engineering
• 1‑2 years of experience in a sales support or customer service role
• Strong verbal and written communication skills in English
• Proficiency with Microsoft Office Suite, Google Workspace, and CRM tools
• Ability to work independently, prioritise tasks, and meet deadlines

Preferred

• Familiarity with U.S. business practices and customer expectations
• Basic understanding of sales funnels and B2B or B2C sales processes

What We Offer

• Competitive compensation
• Opportunity to work with a U.S.-based team and grow professionally
• A collaborative and supportive team culture
• Performance-based bonuses (where applicable)

Perks And Benefits

• Transportation and Food facility for NA support
• Annual leave, paid sick and Casual leaves
• Team celebrations
• And much, much more!

We’re actively seeking teammates who:

• Bring diverse perspectives and experience to our culture and company.
• Excel at being part of a strong, empathetic team.
• Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
• Have an ‘always learning’ mindset that celebrates learning, not just wins.
• Help us continue to build a world‑class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.