Associate/Sr. Associate

Firstsource; Mumbai Suburban; On-site; INR 220,000 - 320,000; Full time

Job summary

Firstsource is seeking a Customer Service Associate (CSA) Data Processing to handle accurate data entry and report generation. The role emphasizes SLA-driven performance, confidentiality, and precise use of Excel, Word, and PowerPoint in a 24/7 environment with rotational shifts.

The ideal candidate may be a fresh graduate with a Bachelor's degree or an undergrad with 1 year of customer service experience, and should be comfortable with UK/US/AUS/IND work timings and transport support.

Qualifications

• Bachelor's degree or equivalent; freshers welcome.
• Undergraduates with 1 year of customer service experience considered.
• Process-specific experience preferred if available.

Responsibilities

• Capture and maintain computerized records accurately.
• Review data to ensure completeness and accuracy.
• Re-enter data into client-specified formats with high precision.
• Gather and compile information related to data processing activities.
• Use PC applications (Excel, Word, PowerPoint) or client systems to update data sets.
• Meet SLA targets and quality benchmarks.

Skills

Typing speed 20 WPM

CEFR B1/B2 English

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Job description

Job Title: Customer Service Associate (CSA) Data Processing
Grade: H1/H2
Function/Department: Operations
Role Description: A CSA in this role is responsible for processing data accurately and efficiently in the required format, while consistently meeting prescribed SLAs and quality standards.

Roles & Responsibilities

• Capture and maintain computerized records accurately, following prescribed formats and standards
• Review data received from clients to ensure completeness and accuracy
• Re-enter data into client-specified formats with high precision
• Gather and compile information related to data processing activities
• Use PC applications (Excel, Word, PowerPoint) or client-specified systems/mainframes to update and load data sets
• Consistently meet SLA targets and quality benchmarks based on project requirements
• Perform regular system backups (minimum once daily) to safeguard data and system integrity
• Generate statistical and data reports as required
• Examine and evaluate document contents to ensure accuracy and resolve inconsistencies
• Maintain data confidentiality, verify information accuracy, and support physical/digital filing systems as needed
• Keep data entry software and records updated and backed up

Key Eligibility Criteria

• Flexible Work Timing (UK/US/AUS/IND)
• Rotational Weekly Offs
• Rotational Shift 24/7 Environment
• Willing to work with transport facility provided at non-social hours
• Communication level at CEFR B1/B2 (process specific)
• Typing speed of at least 20 WPM with 90% accuracy

Qualifications

• Bachelor's degree or equivalent (freshers welcome to apply)
• Undergraduates with a minimum of 1 years' customer service experience will also be considered
• Relevant experience as per process

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask candidates for money at any stage. Please beware of fraudulent offers and verify all communication through official channels or @firstsource.com email addresses.