Associate Senior Site Reliability Engineer

Global Payments Inc.; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Global Payments Inc. in Pune, India, is seeking a Site Reliability Engineer to ensure availability, latency, and performance across production systems.

You will bridge development and operations, balancing on-call duties with building scalable automation and reliable infrastructure. You will apply DevOps practices, strengthen monitoring, run disaster drills, and design runbooks to improve platform resilience.

Qualifications

• BS in Computer Science, Information Technology, Business / MIS or related field
• Typically minimum of 2 years relevant experience

Responsibilities

• Ensure availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning.
• Bridge development and operations by applying a software engineering mindset to system administration topics.
• Split time between operations/on-call duties and developing systems and software that increase site reliability and performance.
• Design tests and remediation plans for chaos engineering to demonstrate system behavior and resilience.
• Push systems to higher performance tiers and create designs to reach the next level of performance.
• Improve automation and self-service using DevOps and GitOps practices, and safeguard reliability.
• Run game days to validate assumptions about reliability and learn what may break before affecting customers.
• Review designs for holistic platform stability and identify risks; monitor health, performance and security of production and non-production infrastructure.
• Improve monitoring and alerting to ensure meaningful paging and reduce noise; troubleshoot systems and network issues with the Technical Operations Team.

Skills

DevOps mindset

Site Reliability Engineering

On-call experience

Problem solving

Education

Bachelor's degree in Computer Science / IT / MIS

Tools

OpenShift

Kubernetes

AWS EKS

Terraform

Ansible

Jenkins

Job description

Summary of This Role

Responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. Creates a bridge between development and operations by applying a software engineering mindset to system administration topics. Splits time between operations/on-call duties and developing systems and software that help increase site reliability and performance.

What Part Will You Play?

• Chaos engineering - you’re expected to think laterally about how our systems might fail in theory, design tests to demonstrate how they behave in practice, and then formulate and implement remediation plans, as appropriate.
• Pushing our systems to their limits, and then coming up with designs for how to get them to the next performance tier.
• Use practices from DevOps and GitOps to improve automation and processes to make self service possible.
• Safeguarding reliability. Ensuring that our services are highly available, resilient against disasters, self-monitoring, and self-healing.
• Running "game days" to test assumptions about reliability and learn what will break before it matters to customers.
• Reviewing designs with an eye toward increasing the holistic stability of our platform and identifying potential risks.
• Building systems to proactively monitor the health, performance and security of our production and non-production virtualized infrastructure.
• Improving our monitoring and alerting systems to make sure engineers get paged when it matters (and don't get paged when it doesn't).
• Troubleshooting systems and network issues, alongside our Technical Operations Team.
• Evolving our SDLC, practices, and tooling to account for Site Reliability considerations and best practices.
• Developing runbooks and improving documentation.

What Are We Looking For in This Role?

Minimum Qualifications

• BS in Computer Science, Information Technology, Business / Management Information Systems or related field
• Typically minimum of 2 years relevant experience

Preferred Qualifications

• Nothing provided

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• Experience in Public and Private Clouds, Jenkins, Terraform, Ansible, OpenShift, Kubernetes or AWS EKS