Associate/ Senior Process Associate (Operations)

Weekday AI (YC W21); Maharashtra; On-site; INR 100,000 - 700,000; Full time

Job summary

A leading IT services company is seeking an Associate/Senior Process Associate for a full-time role focused on fraud investigation and dispute resolution for credit and debit cards. This entry-level position requires 1-3 years of relevant experience, strong analytical skills, and the ability to work in a fast-paced environment. The role involves reviewing suspicious transactions, maintaining compliance with guidelines, and collaborating with team members. A graduate or postgraduate qualification is required, and candidates must demonstrate clear communication skills.

Qualifications

• 1-3 years of experience in international BPS or operations environments.
• Hands-on exposure to chargebacks and fraud resolution.
• Working knowledge of Visa, MasterCard dispute processes.

Responsibilities

• Review and process credit and debit card fraud claims.
• Investigate suspicious transactions and validate disputes.
• Maintain compliance with production and quality standards.

Skills

Analytical skills

Clear verbal and written communication

Attention to detail

Teamwork

Adaptability

Education

Graduate or Postgraduate qualification

Job description

Associate/Senior Process Associate (Operations)

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This range is provided by Weekday AI (YC W21). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

This role is for one of the Weekday's clients.

Salary range: Rs 100000 - Rs 700000 (ie INR 1-7 LPA).

Min Experience: 1 years.

Location: Mumbai.

JobType: full-time.

The Associate / Senior Process Associate - Operations role focuses on managing and resolving credit and debit card fraud and dispute claims in line with global card network guidelines. This position plays a critical role in safeguarding customers and financial institutions by investigating suspicious transactions, evaluating dispute claims, and ensuring accurate, compliant outcomes. The role demands strong analytical ability, attention to detail, and adherence to quality and productivity standards within an international operations environment.

Key Responsibilities

• Review, analyze, and process credit and debit card fraud or dispute claims in accordance with Visa, MasterCard, and other card network guidelines
• Investigate transactions flagged as suspicious by evaluating transaction data such as timestamps, merchant details, locations, IP addresses, and usage patterns
• Contact customers, when required, to gather additional information and validate disputed or potentially fraudulent transactions
• Identify fraud and non-fraud disputes, raise chargeback requests, and ensure timely resolution with merchants
• Maintain strict compliance with production, quality, and process safety standards while meeting daily productivity and accuracy targets
• Perform routine process checks and audits to ensure adherence to operational guidelines and risk controls
• Assist in troubleshooting process-related issues and contribute to improving operational efficiency
• Develop a strong understanding of fraud detection tools, dispute workflows, and evolving card network regulations
• Collaborate effectively with team members to ensure smooth workflow and consistent service delivery

What Makes You a Great Fit

• 1-3 years of experience in international BPS or operations environments, particularly in card dispute management or fraud investigation
• Hands-on exposure to chargebacks, fraud and non-fraud dispute resolution for credit and debit cards
• Working knowledge of Visa, MasterCard, or similar card network dispute processes
• Strong analytical skills with a keen eye for detail and the ability to assess transaction patterns critically
• Clear verbal and written communication skills to interact professionally with internal teams and customers
• A positive attitude, strong teamwork mindset, and willingness to learn and adapt in a fast-paced environment
• Graduate or Postgraduate qualification in any discipline, with a commitment to accuracy, compliance, and continuous improvement

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries: IT Services and IT Consulting

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