Associate SDU

Resource Pro; Bengaluru; On-site; INR 2,80,000 - 3,20,000; Full time

Job summary

An established industry player in the insurance sector seeks a motivated Associate to join their dynamic team in Bengaluru. In this role, you'll process insurance tasks, ensure quality and timely delivery, and foster strong client relationships. You'll have the opportunity to work in a collaborative environment, engaging with clients and team members alike. The company offers a supportive culture with ample opportunities for training and professional development, as well as attractive monetary benefits. If you're eager to learn and grow in your career while contributing to a thriving organization, this position is perfect for you.

Benefits

Medical insurance up to INR 5 Lakh

Accidental insurance up to INR 10 Lakh

Performance based incentives

Casual dress code

Transportation facilities within 25kms

Maternity and Paternity leave

Quarterly Rewards and Recognition

Training and Professional Development Workshops

Team budget for outings

Emergency medical services

Qualifications

• Bachelor's degree required with 0-3 years of experience.
• Ability to operate client systems and perform insurance tasks.

Responsibilities

• Process routine insurance tasks for clients with minimal supervision.
• Communicate effectively with clients and respond to requests promptly.

Skills

Effective Communication

Teamwork

Customer Centricity

Problem Solving

Document Analysis

Education

Bachelor Degree

Job description

Job Title - Associate, SDU, India

Qualification - Bachelor Degree

Experience - 0-3 years

About Us:

ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 6,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.

What You'll Do:

1. Processes routine insurance tasks and activities for clients with minimal supervision. Responsible for meeting quality, quantity, and timeliness deadlines.
2. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements.
3. Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the team.
4. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized.
5. Reports problems promptly to supervisor and takes initiative to find solutions.

The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs.

What You'll Bring:

• Communicates effectively
• Assists in training others effectively
• Builds good team relationships
• Demonstrates functional excellence
• Customer centric
• Ability to independently operate a variety of client systems and perform a range of insurance processing tasks.
• Ability to manage the Proof of Concept (POC) period effectively to onboard new clients.
• Interact with clients via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services.
• Ability to analyze documents and follow complex rules.
• Ability to stay focused for an extended period of time.
• Ability to use own initiative for problem solving
• Customer centric and end-customer focused.

What's in it For Me? (+Benefits)

Monetary:

• Salary Range from INR 2.8 LPA to INR 3.2 LPA
• Team budget for team outing/get together
• Shift allowances up to INR 7700
• Performance based incentives up to INR 3000
• Overtime pay
• Employee Referral Bonus
• Medical insurance covered up to INR 5 Lakh
• Accidental insurance covered up to INR 10 Lakh

Recognition and Development:

• Performance based promotions
• Quarterly Rewards and Recognition
• Training and Professional Development Workshops

Other Benefits:

• Casual dress code
• Open floor set up (no cabins)
• Music allowed on the floor and WIFI access
• Transportation Facilities within 25kms from the workplace
• Emergency medical services
• Maternity, Paternity and Child Adoption leaves
• Annual Corporate gift

Interview Process:

1. Round 1: Criteria Corp Day 1 (30 minutes) - Universal Cognitive Aptitude Test and Employee Personality Test
2. Round 2: Procedure Writing Assessment Day 1 (4.5 hours) - Create a Procedure document as per the training provided
3. Round 3: Quality First Assessment (6 days) - Basic document validation and correct entry of information without making any errors

Offer Letter

Shift Timings:

• Real Time Shift: The Real Time Shift operates from 5:30 PM to 7:30 AM.
• Regular Time Shift: The Regular Time Shift operates from 7:00 AM to 5:30 PM.
• Mid Shift: The Mid Shift operates from 12:00 PM to 10:00 PM.
• The office duration within the shift would be 9 hours (including 1 hour of break).

Employee Value Proposition:

• Join: Work with the best in class profession and know what they do
• Learn: Learning is a lifelong process and you will have ample opportunities to develop
• Advance: Real time promotions based on business needs.
• Earn: Our total reward strategy is much more than the base salary

Location:

2nd & 3rd Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru, 560045, India