Associate, Salesforce Administrator

Riveron; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

Riveron in Bengaluru, India, seeks a detail-oriented Salesforce Associate to support daily administration, configuration, and continuous improvement of our Salesforce environment. This hands-on role partners with the Operations lead on high-impact initiatives and handles day-to-day associate tasks to keep the org running smoothly.

The ideal candidate will have solid Salesforce knowledge, strong communication skills, and the ability to work quickly with multiple stakeholders.

Qualifications

• Working knowledge of Salesforce (SFDC) including reports/dashboards and user management.
• Excellent data accuracy and documentation.
• Strong communication skills for non-technical stakeholders.
• Ability to manage multiple priorities quickly and efficiently.

Responsibilities

• Administer daily Salesforce operations: user setup, profiles, roles, permission sets.
• Participate in QC approvals, review opportunities, and update OpenAir as needed.
• Monitor Pipeline Inbox, tag items, and notify manager of concerns.
• Manage user provisioning and deactivations, update Riveron account.
• Troubleshoot SFDC issues and escalate when needed.
• Assist with training sessions and update documentation on Omnia.

Skills

Salesforce SFDC

Attention to detail

Documentation

Communication

Multi-tasking

Education

Salesforce Administrator certification

Tools

OpenAir

Job description

We are seeking a detail-oriented, fast-moving Salesforce Associate to support the daily administration, configuration, and continuous improvement of our Salesforce environment. This is a hands-on role for someone who has solid working knowledge of Salesforce and can grow into a key partner on UAT, training, and major cross-functional projects.

The ideal candidate is a strong Salesforce user who can partner closely with our Operations lead on high-impact initiatives while also owning the day-to-day associate-level work that keeps the org running smoothly. You move quickly and efficiently, communicate clearly with both technical and non-technical stakeholders, and bring exceptional attention to detail to everything you touch

Key Responsibilities:

Salesforce Administration & Support

• Support daily administration of the Salesforce org, including user setup and deactivation, profiles, roles, permission sets, and public groups.

Quality Control (QC) & Opportunity Management

• Serve on the QC Approval Team: review and close out opportunities and verify accuracy in OpenAir.
• Assist with making any changes to closed-won opportunities, escalating to the manager with any concerns.
• Remind other approvers (Practice / Segment Leads) of outstanding requests when items are held up in the approval process.

Pipeline Inbox Monitoring

• Monitor the Pipeline Inbox for incoming requests, ensuring items are getting tagged, and notify the manager of any concerns.
• Respond to questions on the status of project code and stage in Salesforce.
• Be timely with responses — check the inbox multiple times a day and always first thing in the morning.

User Management & Provisioning

• Add new Salesforce users and deactivate departing users.
• Run any new-user requests before agreeing to set up access.
• Update the Riveron Account for employee departures.

Troubleshooting SFDC Errors & Issues

• Collaborate effectively with team members to address user-related SFDC issues.
• Escalate issues promptly when identified.

Training, Documentation & Enablement

• Assist with Salesforce training of new professionals identified for Salesforce access.
• Facilitate user training sessions and drive adoption of new features and best practices.
• Keep the RevOps Intranet (Omnia) site updated.

Reporting

• Fulfil Salesforce reporting requests and build/maintain reports and dashboards to support business needs.

Required Qualifications:

• Working knowledge of Salesforce (SFDC) — comfortable navigating and, including reports/dashboards, user management, and standard configuration.
• Exceptional attention to detail and accuracy in data and documentation.
• Strong written and verbal communication skills, with the ability to explain concepts to non-technical users.
• Proven ability to work quickly and efficiently, managing multiple priorities without sacrificing quality.
• Strong organizational and problem-solving skills.

Preferred Qualifications:

• Experience creating training materials and delivering user training.
• Salesforce Administrator certification (good to have, not a must).
• Experience partnering with operations, sales, or revenue teams on cross-functional projects.

Core Competencies:

• Detail-oriented and quality-focused
• Clear, proactive communicator
• Fast, efficient, and reliable execution
• Collaborative and adaptable partner

Work Timings:

• 4PM IST to 1AM IST (Should be comfortable in night shifts)

About Riveron:

At Riveron, we partner with clients—from global multinationals to high-growth private entities—to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional outcomes. We are committed to fostering growth, both for our clients and our people, through mentorship, integrity, and a client-centric approach. This inclusive environment offers flexibility, progressive benefits, and meaningful opportunities for impactful work that supports well-being in and out of the office.

_Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law._

Full time roles are eligible for a full range of benefits including medical, dental, and vision insurance, 401(k) with company match, and PTO. A complete description of all available benefits can be found at Riveron's Benefits page at https://riveron.com/riveron-life/. Contract roles are not eligible for benefits.

Artificial intelligence (AI) tools are used to support the hiring process in screening, assessing, and/or selecting applicants for this position. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Department: Corporate