Associate, Reservation Operations

SupportFinity™; Meghalaya; Remote; INR 3,00,000 - 5,00,000; Full time

Job summary

A remote-first travel services company is seeking a detail-oriented individual to join their Reservation Operations team. You'll ensure a seamless booking experience for guests and improve processes. Ideal candidates will have strong English communication skills and a knack for problem-solving. This role is open to candidates across India, making it a perfect opportunity for those passionate about travel.

Qualifications

• Exceptional written and verbal communication skills in English.
• Organized and process-driven, able to improve systems.

Responsibilities

• Handle reservations in a timely manner for a seamless experience.
• Act as a bridge between supply partners and guests.
• Create better processes for booking fulfillment.

Skills

Attention to detail

English proficiency

Organizational skills

Creative problem solving

Job description

The Reservation Operations team at Headout ensures that the inventory within the organization and delivery of these experiences to our customer hits a perfect balance. The Reservation Operations team strives to make every booking fulfillment at Headout, a success.

This is a remote-first role, open to candidates across India.

What makes this role special?

• Time is key. You will need to provide a seamless experience for all Headout guests by handling their reservations in a timely manner.
• Connecting blocks of our business. You will essentially act as a bridge between our supply partners and guests by communicating effectively.
• Striving for perfection. We would love for you to take initiative to create processes that make our booking fulfillment methods more progressive.
• A creative streak. You will need to be creative when it comes to handling escalations from our guests or supply partners.

What skills & experience do you need?

• Attention to the T. No tiny detail passes your eye unchecked. You're able to spot the smallest of problems, solving which can have the biggest impact.
• Language Proficiency . Exceptional written and verbal communication skills in the English language.
• You're like Monica Geller . Organized and process-driven, with an itch to improve anything sub-optimal.
• You're in it for the long haul. You think long term while solving problems and not focus on immediate fixes.
• You're passionate about all things travel
• You have worked to assist customers all around the globe before

About the company

Be vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. Remember, your personal and financial security is paramount, and taking preventive measures is crucial to safeguarding your information from potential risks and unauthorized use. SupportFinity is not responsible for any consequences that may arise from disclosing such information to unauthorized or fraudulent entities.