Associate Relationship Manager - Affluent Customers

Kotak Mahindra Bank Limited; Ahmedabad District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking an Associate Relationship Manager - Affluent to manage a portfolio of high-value clients in Ahmedabad. You will understand client financial needs, tailor banking and investment solutions, and deliver personalized service to deepen long-term relationships.

You’ll drive cross-sales of CASA, deposits, insurance, mutual funds, loans, and wealth products, regularly engage clients, review portfolios, and ensure compliance while striving to exceed revenue targets.

Qualifications

• Bachelor's degree or above; MBA/PGDM preferred for advanced roles.
• Strong communication and client-facing skills.
• Proven sales and service capabilities in banking or financial services.

Responsibilities

• Manage and service mapped affluent customer relationships.
• Deliver exceptional customer service and ensure timely resolution of customer queries.
• Identify customer needs and recommend suitable banking, wealth, and investment products.
• Drive cross-sales of CASA, deposits, insurance, mutual funds, loans, and other banking products.
• Deepen existing customer relationships and improve product penetration.
• Regularly engage with customers to understand their evolving financial requirements.
• Ensure compliance with bank policies and regulatory guidelines.
• Achieve individual business and revenue targets.

Skills

Excellent communication skills

Customer service excellence

Sales ability

Education

Graduate in any discipline (MBA/PGDM preferred)

Job description

Associate Relationship Manager - Affluent

The Associate Relationship Manager - Affluent is responsible for managing and servicing a portfolio of affluent customers, ensuring a superior banking experience through personalized relationship management. The role involves understanding customer financial needs, providing banking and investment solutions, and driving cross-selling of the bank's products and services. The incumbent will focus on enhancing customer engagement, increasing wallet share, and maintaining long-term relationships with high-value clients.

Key Responsibilities

• Manage and service mapped affluent customer relationships.
• Deliver exceptional customer service and ensure timely resolution of customer queries.
• Identify customer needs and recommend suitable banking, wealth, and investment products.
• Drive cross-sales of CASA, deposits, insurance, mutual funds, loans, and other banking products.
• Deepen existing customer relationships and improve product penetration.
• Regularly engage with customers to understand their evolving financial requirements.
• Ensure compliance with bank policies and regulatory guidelines.
• Achieve individual business and revenue targets.

Requirements and Experience

• Graduate in any discipline (MBA/PGDM preferred).
• Prior experience in Relationship Management, Wealth Management, or Retail Banking preferred.
• Strong communication, customer service, and sales skills.
• Knowledge of banking and investment products.
• Experience Level Mid Level