Associate - Quality Assurance - RKT

Teachers Insurance and Annuity Association of America; Pune District; Hybrid; INR 400,000 - 600,000; Full time

Job summary

Teachers Insurance and Annuity Association of America (TIAA) in Pune, India, seeks a Quality Assurance Associate to deliver high-quality audit support. The role targets production, accuracy, and QC effectiveness while ensuring compliance with quality standards.

Key duties include conducting quality checks, peer reviews, and supporting process improvements. The position requires 2+ years of experience and a university degree preference, with a hybrid work arrangement.

Qualifications

• University degree preferred.

Responsibilities

• Deliver high-quality audit support by consistently achieving production, accuracy, and QC targets.
• Ensure compliance with quality standards, identify gaps, and support team performance through collaboration and knowledge sharing.
• Provide on-ground query resolution and participate in calibration sessions and training to drive consistency and growth.

Skills

Accountability

Automation

Business Acumen-Based Communication

Business Process Understanding

Client Relationship Management

Communication

Critical Thinking

Data-Based Decision Making

Detail-Oriented

Investment Compliance

Prioritizes Effectively

Problem Solving

Education

University degree preferred

Job description

Hybrid Flex

Pune, IND

Full time

R260800303

Quality Assurance Associate - IN

Deliver high-quality audit support by consistently achieving production, accuracy, and QC effectiveness targets. Ensure compliance with quality standards, identify process gaps, and support team performance through collaboration and knowledge sharing

Key Responsibilities and Duties

• Production & Quality Excellence Consistently meet daily production targets within SLA timelines while maintaining 100% accuracy, high QC effectiveness, and minimal error leakage across all assigned processes.

• Quality Assurance & Process Compliance Conduct quality checks and peer reviews, identify and escalation process deviations, and ensure strict adherence to defined quality frameworks and standard QC guidelines.

• Team Support & Continuous Improvement Provide on-ground query resolution and knowledge sharing, maintain full process versatility, and actively engage in calibration sessions, training, and team meetings to drive consistency and growth.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 2+ Years Required; 3+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

6IC

Associate I QA RKT

Related Skills

Accountability, Automation, Business Acumen-Based Communication, Business Process Understanding, Client Relationship Management, Communication, Critical Thinking, Data-Based Decision Making, Detail-Oriented, Investment Compliance, Prioritizes Effectively, Problem Solving

Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: [phone]

Email: [e-mail]

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice) .

For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.

Privacy Notices

• For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

• For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

• For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice) .

• For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

Nondiscrimination & Equal Opportunity Employment

TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.

EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088_EEOC_KnowYourRights-1688394514088.pdf)

Pay Transparency

Philadelphia Ban the Box (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf)