Analyst - Quality Assurance - RKT

Nuveen; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

TIAA Global Capabilities in Pune, India is seeking a Quality Assurance Analyst II to perform QC/QA reviews of communications, ensuring accuracy and completeness of content. You will sample delivered communications and verify display and required information.

You will manage case samples, report findings against defined metrics, and assist in developing SOPs and standard work for the DMC team to sustain high-quality service delivery.

Qualifications

• University degree is required.
• No prior experience is required for this role.
• Strong attention to detail and analytical thinking expected.

Responsibilities

• Perform QC/QA review of communications by sampling delivered communications.
• Review content to ensure correct display and inclusion of all required information.
• Conduct Quality Control and/or Quality Assurance of DMC team processes.
• Manage assigned sample of cases, report findings, and track metrics.
• Assist development and updating of SOPs and Standard Work for lines of business.

Skills

Accountability

Automation

Business Acumen-Based Communication

Business Process Understanding

Client Relationship Management

Communication

Critical Thinking

Data-Based Decision Making

Detail-Oriented

Investment Compliance

Prioritizes Effectively

Problem Solving

Education

University (Degree)

Job description

Quality Assurance Analyst II - IN

Perform QC/QA review of communications by sampling delivered communications, and review the content to ensure it was displayed correctly, and that all required information is included.

Key Responsibilities and Duties

Conduct Quality Control and/or Quality Assurance of the Document Management & Control (DMC) Team processes who provide regulatory and transactional communications to participants.

Manage assigned sample of cases to review and report findings, maintaining specified production/ efficiency metrics to ensure consistent and reliable service quality metrics.

Assist the development and updating of SOPs and Standard Work for lines of business in (business unit).

Educational Requirements

University (Degree)

Preferred Work Experience

No Experience Required

Physical Requirements

Physical Requirements: Sedentary Work

Related Skills

• Accountability
• Automation
• Business Acumen-Based Communication
• Business Process Understanding
• Client Relationship Management
• Communication
• Critical Thinking
• Data-Based Decision Making
• Detail-Oriented
• Investment Compliance
• Prioritizes Effectively
• Problem Solving

Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space. Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: Phone: [phone] Email: [e-mail] Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here. For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here. For Applicants of TIAA Global Capabilities, click here. For Applicants of Nuveen residing in Europe and APAC, please click here. TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being. Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here. For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here. For Applicants of TIAA Global Capabilities, click here. For Applicants of Nuveen residing in Europe and APAC, please click here.

Nondiscrimination & Equal Opportunity Employment

TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace. EEO is the Law Pay Transparency Philadelphia Ban the Box