Associate Project Manager

Exotel Techcom Pvt Ltd; Bengaluru; Presencial; INR 1.500.000 - 2.500.000; Tempo integral

Resumo da vaga

Exotel Techcom Pvt Ltd in Bengaluru is seeking a delivery-focused professional to run voicebot projects across mid-market, SMB and inside sales. The role offers breadth and momentum early in a delivery career.

You will gather requirements, write scopes, and move projects to committed dates, while handling a high volume of concurrent, lower-complexity engagements and maintaining up-to-date documentation and handover notes.

Qualificações

• 2–5 years in project coordination, delivery or account management in a tech business.
• Experience handling many small customers simultaneously.
• SaaS or CPaaS background.
• Ability to discuss APIs and integrations.

Responsabilidades

• Delivery of voicebot projects for mid-market, SMB and inside sales across high-volume engagements.
• Gather requirements, write scope and keep projects on track for committed dates.
• Maintain a high number of concurrent, lower-complexity projects without losing track.
• Coordinate with customers and engineering on integrations, testing, and go-live.
• Keep documentation, status, and handover notes current.

Conhecimentos

Project coordination

Delivery management

Account management

SaaS/CPaaS background

APIs & integrations

Documentation

Ferramentas

Delivery tooling

Descrição da vaga

About Us

Exotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator. Founded in 2011, our cloud-based product suite powers over 50 million daily engagements across voice, video, and messaging channels.

Trusted by 6,000+ companies across 60+ countries- Including India, Southeast Asia, the Middle East, and Africa-Exotel enables unified customer engagement for leading businesses such as Ola, Swiggy, Flipkart, GoJek, Byju's, HDFC Bank, Zomato, and Urban Company. Our offerings include communication APIs, a modern omnichannel contact centre, and a conversational AI platform hosted on the cloud. We are a Series D company valued at $100 million with $60 million in ARR.

AbouttheRole

You will run voicebot delivery for Exotel's scale-up customers - mid market, SMB and inside sales where the work is higher in volume and lower in complexity than enterprise. The role suits someone who wants breadth and pace early in a delivery career.

WhatYou'llDo

Delivery

• Rundeliveryforvoicebotprojectsacrossmid-market,SMBandinside-salescustomers.
• Gatherrequirements,writethescopeandkeepprojectsmovingtotheircommitteddates.
• Carryahighnumberofconcurrent,lower-complexityprojectswithoutlosingtrackofanyofthem.
• Keepdocumentation,statusandhandovernotescurrent.

Coordination

• Coordinatebetweencustomersandtheengineeringteamonintegrations,testingandgo-live.
• Escalateearlywhenaprojectisdriftingratherthanreportingitafterthefact.

WhatWe'reLookingFor

Experience

• 2to5yearsinprojectcoordination,deliveryoraccountmanagementinatechnologybusiness.
• Experienceworkingacrossmanysmallcustomersatonce.
• SaaSorCPaaSbackground.

TechnicalExpertise

• EnoughtechnicalliteracytoholdaconversationaboutAPIsandintegrations.
• Comfortablewithdeliverytooling,trackersandwrittendocumentation.

CustomerandCommunicationSkills

• Comfortabletalkingtocustomersandtranslatingwhattheywantintoawrittenscope.
• Organised,withabiasforclosingthingsratherthantrackingthem.

Good to Have

• Experiencewithhigh-volumeSMBorinside-salescustomers.
• ExposuretoconversationalAIorautomation.