Associate Project Coordinator

Imagine Learning; Bengaluru; Hybrid; INR 600,000 - 800,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Provident Fund and gratuity

Wellbeing resources

Professional development opportunities

Flexible working practices

Meal vouchers

Job summary

Imagine Learning seeks an Associate Project Coordinator to ensure smooth onboarding for digital-only orders and standard-complexity implementations. You will coordinate order projects, support license setup and status tracking, and partner with Project Coordinators on larger implementations.

You will document activity in Salesforce and NetSuite, communicate with stakeholders, and provide progress updates across time zones while building expertise in Imagine Learning’s products and processes.

Qualifications

• Bachelor’s degree in business or related field preferred; 1 year of experience in customer operations, order management, or project support preferred; or an acceptable combination of education and experience.
• Understanding of the basics of working with Microsoft Outlook, Word, and Excel.
• Ability to quickly develop expertise in Salesforce.
• Detail oriented, highly organized, meticulous, and comfortable managing detailed work.
• Ability to multitask with interruptions and reprioritize throughout the day.
• Exceptional written communication skills to interface with internal stakeholders and Project Coordinators across global time zones.
• Proactive, self-motivated, dependable, and able to meet deadlines with strong accountability and growing independence.

Responsibilities

• Plan, lead, and monitor the customer onboarding process for assigned accounts, typically digital-only orders and standard-complexity implementations.
• Manage lower-complexity order projects and onboardings, escalating non-standard or multi-product implementations to Project Coordinators as appropriate.
• Partner with Project Coordinators on larger or multi-stakeholder implementations by owning defined workstreams such as order processing, license setup coordination, and status tracking.
• Document correspondence and project activity in Salesforce and NetSuite.
• Communicate by email with internal department stakeholders and elevate meeting or voice communication needs to the assigned Project Coordinator.
• Provide timely progress updates on in-flight onboardings across time zones to ensure continuity of customer projects.
• Develop working knowledge of order types, product configurations, and onboarding workflows, adapting as new products are added.
• Collaborate with the team and other departments to drive change, improve processes, and facilitate standardization.

Skills

Customer onboarding coordination

Order and project coordination

Salesforce and NetSuite documentation

License setup coordination and status

Written stakeholder communication

Detail orientation and organization

Prioritization and multitasking

Cross-functional collaboration

Education

Bachelor’s degree in business or related field

Tools

Salesforce

NetSuite

Job description

Description

Great Purpose. Great People. Great Opportunities.

Position at Imagine Learning

At Imagine Learning, we empower potential in students, educators, and one another. Together, we are reimagining what is possible in education and helping to transform learning outcomes.

Imagine Your Impact

Imagine Your Impact

As an Associate Project Coordinator, you will help ensure customers have a smooth onboarding experience for digital-only orders and standard-complexity implementations. You will coordinate order projects, support license setup and status tracking, and partner with Project Coordinators on larger implementations. Your work will help teams deliver timely, accurate onboarding while building expertise in Imagine Learning’s products, processes, and customer operations.

Envision Your Experience.

In this role you’ll have the opportunity to:

• Plan, lead, and monitor the customer onboarding process for assigned accounts, typically digital-only orders and standard-complexity implementations.
• Manage lower-complexity order projects and onboardings, escalating non-standard or multi-product implementations to Project Coordinators as appropriate.
• Partner with Project Coordinators on larger or multi-stakeholder implementations by owning defined workstreams such as order processing, license setup coordination, and status tracking.
• Document correspondence and project activity in Salesforce and NetSuite.
• Communicate by email with internal department stakeholders and elevate meeting or voice communication needs to the assigned Project Coordinator.
• Provide timely progress updates on in-flight onboardings across time zones to ensure continuity of customer projects.
• Develop working knowledge of order types, product configurations, and onboarding workflows, adapting as new products are added.
• Collaborate with the team and other departments to drive change, improve processes, and facilitate standardization.

Share Your Expertise.

Experience, education, and qualifications essential for success in this role, include:

• Bachelor’s degree in business or related field preferred; 1 year of experience in customer operations, order management, or project support preferred; or an acceptable combination of education and experience.
• Understanding of the basics of working with Microsoft Outlook, Word, and Excel.
• Ability to quickly develop expertise in Salesforce.
• Detail oriented, highly organized, meticulous, and comfortable managing detailed work.
• Ability to multitask with interruptions and reprioritize throughout the day.
• Exceptional written communication skills to interface with internal stakeholders and Project Coordinators across global time zones.
• Proactive, self-motivated, dependable, and able to meet deadlines with strong accountability and growing independence.

Key Skills Required:

• Customer onboarding coordination
• Order and project coordination
• Salesforce and NetSuite documentation
• License setup coordination and status tracking
• Written stakeholder communication across global time zones
• Detail orientation and organization
• Prioritization and multitasking
• Cross-functional collaboration and process improvement

Employment Type: Regular, full-time

Reporting to: Order Service Director

Work Model: Hybrid in the Kadubeesanahalli area of Bengaluru

Work timings (IST): 8:00 PM to 5:00 AM (This role supports US business hours and therefore requires working night shifts)

Compensation: Compensation for this role is competitive and aligned with local market benchmarks in India. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including:

• Health insurance
• Paid time off
• Statutory benefits including Provident Fund and gratuity
• Wellbeing resources
• Professional development opportunities
• Flexible working practices.
• Meal vouchers

At Imagine Learning, We Empower Potential

As a leading provider of digital-first K–12 curriculum solutions, at Imagine Learning we are committed to creating learning experiences that spark curiosity, creativity, and confidence. Our teams design innovative products that help educators personalise instruction and engage learners in meaningful ways. Our Curriculum-Informed AI™ approach reflects this commitment—technology that understands instructional context, respects educator judgement, and supports teachers in personalising learning at scale so every learner can thrive.

The same sense of purpose shapes our culture. At Imagine Learning, you will find meaningful work, opportunities for continuous learning, and collaboration with thoughtful, driven colleagues who care deeply about making a difference. We value curiosity, adaptability, and lifelong learning—for our learners and for ourselves.

Imagine Learning operates globally, with growing teams in India, the US, the UK, and Ireland. Depending on the role, we offer office-based or hybrid working arrangements aligned with local norms and business needs.

Equal Opportunity Statement:

Imagine Learning is an equal opportunity employer providing fair consideration without regard to caste, religion, sex, gender identity, sexual orientation, age, disability, or any other protected characteristic under Indian law.

To all recruitment agencies: Imagine Learning does not accept agency resumes without our express written permission. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location without written authorization to do so. Imagine Learning is not responsible for any fees related to unsolicited resumes.