Associate Product Manager / Product Manager

FourKites, Inc.; Chennai District; Hybrid; INR 2,500,000 - 4,500,000; Full time

Job summary

FourKites is seeking a sharp Product Manager to own the OTR visibility portfolio, including Truckload, LTL, Parcel and Last Mile. You will work hands-on with data, prototypes, and direct customer interactions to ship features that improve adoption, retention and tracking quality.

This role blends supply chain understanding with modern software product development across time zones, including US Central overlap.

Qualifications

• 2-4 years in product management or related role
• 5+ years for Product Manager level with end-to-end ownership and measurable impact

Responsibilities

• Own product outcomes for one or more OTR modes (Truckload, LTL, Parcel or Last Mile) including tracking quality, ETA accuracy and carrier coverage
• Track and analyze adoption, engagement and retention KPIs
• Find friction points and adoption gaps using usage data, customer interviews and feedback from Customer Success and Sales
• Build and prioritize a backlog that measurably improves customer stickiness and bring prioritization to roadmap planning
• Write SQL to explore feature usage and behavior
• Use AI tools to build prototypes and internal tools
• Maintain dashboards in product analytics platforms like Pendo and Amplitude
• Turn quantitative findings into clear product hypotheses and actionable backlog items
• Partner with Data Science and Engineering on instrumentation and event tracking
• Run discovery sessions, onboarding calls, QBRs and support escalations
• Represent the voice of the customer in planning and sprint reviews
• Collaborate with Engineering and Design across time zones for scoping and post-launch monitoring
• Support Product Marketing with onboarding materials and release notes
• Contribute to presales conversations and market requirements gathering

Skills

Supply chain knowledge

SQL

AI tooling

Data analytics

Customer interviews

Agile

Distributed teams

Education

Bachelor's degree in engineering or related quantitative field

Tools

Pendo

Amplitude

AI coding tools

Job description

Job Summary

FourKites is looking for a sharp, curious and execution-focused Product Manager to join the Visibility team and own our Over-the-Road (OTR) portfolio: Truckload, LTL, Parcel and Last Mile. This is FourKites flagship product line. Some of the worlds largest shippers use it to track billions of dollars of freight every day.

This is not a PM role. You will own real product outcomes from day one. Youll work hands-on with data, build your own prototypes, talk directly with enterprise customers, and partner with engineering and design to ship features that improve adoption, retention and tracking quality.

The role sits where supply chain operations meet modern software product development, and youll need both. You need deep empathy for how freight actually moves across modes, and the analytical rigor to turn that into product bets worth making.

Responsibilities

Product Ownership Outcomes

• Own product outcomes for one or more OTR modes (Truckload, LTL, Parcel or Last Mile), including tracking quality, ETA accuracy and carrier coverage.
• Track and analyze adoption, engagement and retention KPIs for your area.
• Find friction points and adoption gaps using usage data, customer interviews and feedback from Customer Success and Sales.
• Build and prioritize a backlog that measurably improves customer stickiness, and bring well-reasoned prioritization recommendations to roadmap planning.

Data AI-Assisted Product Development

• Write your own SQL to explore feature usage, tracking performance and customer behavior, without waiting on an analyst.
• Use AI coding tools (Claude, Cursor and similar) to build working prototypes, internal tools and quick analyses that make a requirement concrete before engineering picks it up.
• Work hands-on in product analytics platforms like Pendo, and maintain dashboards that track adoption trends across customer segments.
• Turn quantitative findings into clear product hypotheses and actionable backlog items.
• Partner with Data Science and Engineering on instrumentation and event tracking.

Customer Engagement

• Run discovery sessions and join onboarding calls, QBRs and support escalations to understand shipper and carrier workflows firsthand.
• Work with Customer Success Managers to surface systemic product gaps and recurring pain points.
• Represent the voice of the customer in internal planning and sprint reviews.

Cross-Functional Execution

• Work with Engineering and Design through scoping, development and post-launch monitoring, partnering directly with squads across time zones.
• Support Product Marketing with onboarding materials, release notes and adoption playbooks.
• Contribute to presales conversations and market requirements gathering with Solutions teams.

Who you are

Were hiring at two levels:

• Associate Product Manager: 2-4 years in product management or a related role. Strong BA, analyst, solutions or implementation backgrounds in logistics tech are welcome.
• Product Manager: 5+ years, including end-to-end ownership of a product area and a track record of shipping with measurable business impact.

For both levels:

• Practical experience in supply chain or logistics. You understand shipper pain points, carrier dynamics and how freight moves day to day.
• Comfort working hands-on with data: strong SQL, familiarity with analytics tools, and the ability to build a data-driven story on your own.
• Proven use of AI tools to speed up PM work beyond drafting documents, such as building prototypes, scripts and internal tools yourself. Be ready to walk us through something youve built this way.
• Strong customer engagement skills. Youve run discovery calls, written user stories, and can turn qualitative feedback into crisp requirements.
• Experience working with distributed engineering teams across time zones.
• Ability to work with significant overlap with US Central Time.

Preferred Qualifications

• Experience with two or more of truckload, LTL, parcel and last mile.
• Prior work on SaaS onboarding flows, feature adoption programs or customer health scoring.
• Experience with Pendo, Amplitude or similar product analytics tools.
• Familiarity with agile development and working directly with engineering squads.
• Bachelors degree in engineering, operations, supply chain, economics or another quantitative field.

What success looks like in year 1

• You independently own a product area within OTR visibility, with clear adoption and engagement KPIs.
• Youve shipped customer-facing improvements end to end, from discovery through post-launch analysis, with significant business impact.
• You use data to find insights before anyone has to ask for them.
• Youve built prototypes or internal tools that changed how a requirement was scoped or how your team works.
• Customer Success and Engineering see you as a reliable, high-signal partner.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.