Associate Principal Solution Architect, CRM

Dyson; Bengaluru; On-site; INR 350,000 - 700,000; Full time

Job summary

Dyson invites applications for an Associate Principal Solution Architect to lead the architecture of our CRM and customer engagement platforms. You will define baseline and target architectures, ensuring scalable, secure solutions across CMS, ERP, and e-commerce integrations.

You will mentor a global team, partner with business leaders, and drive delivery excellence while upholding Dyson's standards for security and reliability.

Qualifications

• Experience with customer engagement platforms and integrations (Salesforce, CMS, ERP).
• Strong background in TOGAF or equivalent enterprise architecture methodologies.
• Proven leadership and capability to manage global stakeholders across large programs.

Responsibilities

• Define and govern architectures for customer engagement technologies aligned with enterprise roadmaps.
• Mentor a team of solution architects and collaborate with business leaders to translate requirements into scalable designs.
• Ensure security, reliability, and seamless integration across platforms and vendors.

Skills

Salesforce integrations

Enterprise architecture

Leadership

Stakeholder management

Tools

Salesforce

CMS

ERP

Job description

About us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We're driven by progress and thrive on the challenge of relentless improvement. We're growing fast and our ambition is huge - more categories, more locations, and more people. Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. Our Technical and Solution Architecture teams provide modern solutions that help to remove complexity and drive efficiency as our business changes and grows.

Please note - we do not offer hybrid/remote working for this position - We ask that you provide evidence of your work with your application (e.g., website or portfolio).

About the role

As an Associate Principal Solution Architect, you will support the design and delivery of Dyson's Customer Relationship Management (CRM) capabilities within the digital and enterprise IT landscape. Reporting to the Head of Solution Architecture, this role will focus on developing enterprise-grade solutions that enable seamless integration across digital platforms such as CMS, ERP, and e-commerce. You will play a key role in establishing the architecture for customer engagement tools, ensuring they are secure, scalable, and aligned with Dyson's enterprise standards. In addition to addressing technical challenges, you will collaborate with global teams to interpret business objectives, provide thought leadership, and mentor your team of solution architects.

Key responsibilities

• Architectural ownership:
  • Define and govern baseline and target architectures for customer engagement technologies, aligning solutions with enterprise strategies and roadmaps.
  • Identify capability gaps and deliver design artefacts such as logical architectures, integration views, and capability maps.
  • Ensure all solutions comply with Dyson's security, scalability, and technical standards.
• Team leadership and collaboration:
  • Mentor and guide a team of solution architects, fostering innovation and technical excellence.
  • Work closely with business leaders to translate requirements into actionable, enterprise-wide architectural solutions.
  • Support the integration of customer engagement platforms with core enterprise systems, enabling robust data and process flows.
• Delivery focus:
  • Ensure technical governance and successful implementation of solutions, adhering to principles for compliance, security, and reliability.
  • Drive continuous improvement of customer engagement platforms, optimizing existing systems for future scalability.
  • Partner with internal teams and third-party vendors to ensure efficient, high-quality delivery of digital transformation projects.

About you

You are an experienced architect with demonstrated expertise in customer-focused platforms and enterprise-level design. You bring a strong balance of technical ability, business acumen, and leadership qualities to guide large-scale architecture initiatives.

Skills and experience

• Significant experience with customer engagement platforms, preferably Salesforce, and their integrations with CMS, ERP and e-commerce systems.
• Strong knowledge of enterprise architecture methodologies, such as TOGAF, and security standards for customer-centric solutions.
• Expertise in delivering scalable and secure system designs that align with organisational goals.
• Proven track record in managing complex enterprise projects with global stakeholders, balancing strategy with execution.

Core and behavioural competencies

• Expert-level knowledge of IT general disciplines, technical IT skills, and compliance.
• Advanced leadership, stakeholder management, and logical problem-solving skills.
• Excellent communication capabilities, with the ability to clearly articulate technical ideas to non-technical stakeholders.
• Solid risk management skills to ensure alignment with project and organisational objectives.

Preferred attributes

• Experience working in dynamic, global organisations with rapidly evolving technology ecosystems.
• A forward-thinking approach with a focus on innovation, continuous learning, and team development.

Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.