Associate Operations Specialist - Retail Assets Operations

Idfc First Bank Limited; Thane; Vor Ort; INR 500.000 - 700.000; Vollzeit

Zusammenfassung

IDFC First Bank Limited in Thane is seeking an Associate Operations Specialist – Retail Assets Operations to join the Loan Servicing – Retail Asset Operations team. This role is responsible for executing operational processes across various retail asset products within a centralized hub, ensuring accurate processing and timely MIS reporting.

You will coordinate with branches and internal teams to implement new guidelines, manage a small team, and maintain service standards.

Qualifikationen

• Graduation in any discipline from a recognized institution.
• Minimum 2 years of relevant experience in loan servicing or retail asset operations.
• Proficiency in MS Excel and MS PowerPoint.
• Strong coordination and communication skills for stakeholder engagement.
• Ability to manage small teams and drive performance.
• Attention to detail and commitment to accuracy.
• Capability to work under pressure and meet deadlines.
• Alignment with IDFC First’s ‘Customer First’ culture.
• Collaborative mindset to work effectively with cross-functional teams including Business, Product, Customer Service, Credit, Technology, Analytics, and Risk.

Aufgaben

• Perform transaction processing across loan servicing functions such as storage management, insurance, payments, repayments, reconciliation, and quality assurance.
• Ensure all transactions are processed within defined Turnaround Time (TAT) with 100% accuracy.
• Execute daily processing activities as per system guidelines and process checklists.
• Manage a team of 5–6 direct reports, ensuring smooth operations and adherence to service standards.
• Coordinate with local branches to resolve discrepancies identified in loan files.
• Liaise with internal stakeholders including Product and Policy teams to implement new guidelines and processes related to loan booking.
• Publish and share various MIS reports with relevant stakeholders.
• Apply basic knowledge of the loan lifecycle to support operational activities.
• Utilize MS Excel and MS PowerPoint for reporting and documentation.
• Demonstrate strong influencing skills to engage and build relationships with stakeholders for effective execution.
• Maintain a delivery and results-oriented approach, working under pressure while ensuring consistent quality.

Kenntnisse

Stakeholder coordination

Team management

Attention to detail

Work under pressure

Communication skills

Ausbildung

Graduation (any discipline)

Tools

MS Excel

MS PowerPoint

Jobbeschreibung

Job Requirements

About the Role

We are seeking an Associate Operations Specialist – Retail Assets Operations (D) to join our Loan Servicing – Retail Asset Operations team. This role is responsible for executing operational processes across various retail asset products within a centralized operations hub. The candidate will ensure accurate and timely transaction processing, coordinate with internal and external stakeholders, and contribute to quality assurance and reconciliation efforts post-loan disbursal.

Key Responsibilities

Primary Responsibilities

• Perform transaction processing across loan servicing functions such as storage management, insurance, payments, repayments, reconciliation, and quality assurance.
• Ensure all transactions are processed within the defined Turnaround Time (TAT) with 100% accuracy.
• Execute daily processing activities as per system guidelines and process checklists.
• Manage a team of 5–6 direct reports, ensuring smooth operations and adherence to service standards.
• Coordinate with local branches to resolve discrepancies identified in loan files.
• Liaise with internal stakeholders including Product and Policy teams to implement new guidelines and processes related to loan booking.
• Publish and share various MIS reports with relevant stakeholders.
• Apply basic knowledge of the loan lifecycle to support operational activities.
• Utilize MS Excel and MS PowerPoint for reporting and documentation.

Secondary Responsibilities

• Demonstrate strong influencing skills to engage and build relationships with stakeholders for effective execution.
• Maintain a delivery and results-oriented approach, working under pressure while ensuring consistent quality.

What We Are Looking For

Education

• Graduation: Graduate in any discipline from a recognized institution.

Experience

• Minimum 2 years of relevant experience in loan servicing or retail asset operations.

Skills and Attributes

• Basic understanding of the loan lifecycle and operational processes.
• Proficiency in MS Excel and MS PowerPoint.
• Strong coordination and communication skills for stakeholder engagement.
• Ability to manage small teams and drive performance.
• Attention to detail and commitment to accuracy.
• Capability to work under pressure and meet deadlines.
• Alignment with IDFC First’s ‘Customer First’ culture, ensuring high service standards.
• Collaborative mindset to work effectively with cross-functional teams including Business, Product, Customer Service, Credit, Technology, Analytics, and Risk.