Associate - Market Research (Community Support)

Srijan Technologies PVT LTD; Gurugram District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A dynamic technology company in Gurugram is looking for a Market Research Community Support Associate to manage technical and operational support for market research communities. Responsibilities include configuring communities, quality assurance of research activities, and client communication. Strong organizational skills and teamwork are essential. Enthusiasm for market research is a plus.

Qualifications

• Familiarity with market research community platforms is a plus.
• Previous market research experience is a plus.
• Ability to work collaboratively in a dynamic environment.

Responsibilities

• Setting up and configuring communities on the Recollective platform.
• Quality assurance (QA) of activities, serving as the first pass.
• Compiling and presenting progress reports for short-term projects.
• Moderating and monitoring the Welcome Room.

Skills

Organizational skills

Multitasking

Attention to detail

Communication skills

Interpersonal skills

Tools

Recollective

ICMIB

Job description

Overview

Market Research Community Support Associate role supporting the Qualitative market research team. The role focuses on technical and operational support across long-term and short-term market research communities.

Responsibilities

• Setting up and configuring communities on the Recollective platform.
• Programming/configuring various research activities and surveys.
• Quality assurance (QA) of activities, serving as the first pass.
• Uploading respondents and managing invitations and reminders.
• Fielding questions from project teams and clients.
• Serving as a point of contact for site support, addressing respondent needs for platform access and general inquiries.
• Compiling and presenting progress reports for short-term projects.
• Conducting Recollective platform checks, particularly segment mapping.
• ICMIB (I Can Make It Better) Expertise: Programming activities within the ICMIB platform.
• Quality assurance (QA) of activities, serving as the first pass.
• Formatting data exports when part of client deliverables.
• Creating filters and crosstabs for in-depth analysis.
• Undertaking community administrative tasks, including incentive payment management and coordinating monthly prize draws.
• Managing the community Gmail inbox and responding to inquiries.
• Posting Monday Musings to engage the community.
• Conducting Long-Term Community Recruitment Refreshes as needed.
• Program checking via a Decipher link.
• Moderating and monitoring the Welcome Room, identifying and flagging cheaters and uncooperative respondents.

Qualifications

• Familiarity with market research community platforms, particularly Recollective and ICMIB are a plus, but not required and will be trained.
• Previous market research experience is also a plus, but not required.
• Exceptional organizational and multitasking skills.
• Attention to detail, especially for programming activities, QA and data formatting.
• Strong communication and interpersonal skills for team interaction.
• Ability to work collaboratively in a fast-paced, dynamic, global environment.
• Enthusiasm for delivering meaningful insights through market research.

Additional Information

This role offers a unique opportunity to work on accounts for exciting clients, with passionate team members across a diverse set of research projects. The Market Research Community Support Specialist is a key driver of the technical and operational aspects of both our long-term market research communities as well as our short-term communities, sometimes referred to as diaries or blogging studies, ensuring that day-to-day management as well as the research activities run smoothly and effectively.