Associate Manager, Pharmacovigilance| Post-Marketing Case Processing| Hybrid, Bangalore

mmsholdingsinc; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

MMS Holdings Inc. invites applications for a senior Pharmacovigilance role based in Bengaluru.

The position focuses on leading global post-marketing case processing from intake through reporting and closure, with strong emphasis on regulatory compliance and quality systems. The candidate will develop PV workflows, supervise case processing, and mentor junior staff while maintaining expert knowledge of MedDRA coding and drug safety databases.

Qualifications

• Pharmacovigilance expertise with emphasis on case processing and safety reporting.
• Strong knowledge of GVP, FDA requirements, and SOPs.
• Ability to lead projects, mentor others, and interact with clients.

Responsibilities

• Lead and oversee global post-marketing case processing from intake to reporting and closure.
• Develop and maintain pharmacovigilance workflows and procedures for PV processes.
• Ensure compliance with GVP, FDA regulations, and company SOPs.
• Proficient in ICH E2A, E2B(R3), and E2D guidelines.
• Mentor team members and lead client meetings for issue resolution.

Skills

Pharmacovigilance

Case processing

GVP compliance

Client management

Project leadership

Medication safety

Education

PharmD

Master's degree

PhD

Bachelor's degree in science

Tools

MS Office

MedDRA coding

WHO drug dictionary

Pharmacovigilance databases

Job description

Are you looking to join a company where your contributions truly matter, and where you'll be part of a supportive, innovative team? MMS is an award-winning, data-focused clinical research organization (CRO). We pride ourselves on being a Great Place to Work® Certified organization, recognized for our exceptional culture and industry-leading employee retention. We support the pharmaceutical, biotech, and medical device industries with our proven scientific approach to complex trial data and regulatory submission challenges. With a global footprint across four continents, MMS not only maintains an industry-leading customer satisfaction rating but also fosters a collaborative and inclusive work environment where employees can thrive. Join MMS and be part of a team that is shaping the future of clinical research.

Discover more about our exciting opportunities and why MMS is a great place to advance your career. Visit www.mmsholdings.com or follow MMS on LinkedIn.

Please Note:

The final title for this position will be determined based on the successful candidate's experience, background, and qualifications.

Roles and Responsibilities:

• Lead and oversee global post-marketing case processing activities from intake through reporting and case closure.
• Develop and maintain pharmacovigilance workflows, procedures, and work instructions as related to post marketing case processing.
• Ensure compliance with Good Pharmacovigilance Practices (GVP), FDA requirements, and company SOPs.
• Proficient in ICH E2A, E2B(R3), and E2D guidelines
• Proficient in Pharmacovigilance quality systems
• Maintains an extensive understanding of regulations and guidance as they pertain to drug safety and PV, including case processing, narrative and/or safety writing. Understands clinical trial processes.
• Independent Project lead,SME; provides strategic narrative development internally and externally, directly negotiates with client.
• Process cases independently, understands steps involved with case processing. Leads creation/updates of high-quality deliverables.
• Extensive experience working within a safety database and directly interacts with clients.Expert knowledge of coding with MedDRA and WHO drug dictionary.
• Proficient in understanding impact of updates in related deliverables
• Independently managing/leading client meetings and CRMs for effective resolutions; provides mentorship to others.
• Proficient with managing a project from start to finish and compliant with process; provides mentorship to others; identifies efficiencies within department processes.

Requirements:

• College graduate in scientific, medical, clinical discipline or related field, or related experience, masters, PharmD, or PhD preferred.
• Minimum of 7 years’ experience in drug safety, pharmacovigilance, or similar field required.
• Expert knowledge of scientific principles and concepts.
• Expertise in using drug safety databases.
• Own and drive end-to-end process development, implementation and continuous improvement
• Reputation as emerging leader in field with sustained performance and accomplishment.
• Proficiency with MS Office applications.
• Hands-on experience with clinical trial and pharmaceutical development preferred.
• Good communication skills and willingness to work with others to clearly understand needs and solve problems.
• Excellent problem-solving skills.
• Good organizational and communication skills.
• Familiarity with current ISO 9001 and ISO 27001 standards preferred.
• Familiarity with 21 CFR Part 11, FDA, and GCP requirements.