Associate Manager, Lending Operations

PHONEPE LIMITED; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Medical Insurance

Parental Support

Relocation Benefits

Salary Advance Policy

Onsite Medical Center

Life Insurance

Job summary

PhonePe Limited, Bengaluru, is hiring for a Lending Operations role within the Lending Operations team. The role focuses on setting up strong operational processes and driving automation from scratch, with emphasis on stakeholder management and attention to detail.

Responsibilities include end-to-end loan lifecycle optimization, collaboration with cross-functional teams to boost conversions and user experience, and adherence to regulatory guidelines.

Qualifications

• Education: Preferably B.Tech from a Tier-1 institution OR MBA from a Tier-1/Tier-2 institution.
• Experience: 2–3 years of Operations background.
• Skills: Strong logical and problem‑solving skills.
• Abilities: Proven ability to evaluate, streamline, and set up scalable processes for the business.

Responsibilities

• Set up processes to track, manage, and optimize the end-to-end loan lifecycle (origination to collections).
• Identify system-level opportunities to improve repayment and collections efficiency.
• Collaborate with cross-functional teams to improve conversion rates and user experience.
• Review, interpret and implement regulatory guidelines applicable to Lending Operations.
• Develop and implement SOPs for customer-facing issues with Customer Support.
• Manage business reporting and lead process streamlining as required.

Skills

Logical thinking

Problem solving

Operations experience

Agile

Education

B.Tech (Tier-1)

MBA (Tier-1/Tier-2)

Job description

PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description

About the Role

As a core member of the Lending Operations team, the incumbent will be involved in setting up strong operational processes and driving automation right from scratch. This role requires strong stakeholder management skills, a knack for granular details, and the ability to understand complex systems.

Key Responsibilities

• Process Setup & Optimization: Set up processes to track, manage, and optimize the end-to-end loan lifecycle, including origination, disbursement, repayments, and collections.
• Efficiency Improvement: Identify system-level opportunities to improve the repayment and collections processes to increase overall efficiency
• Cross-Functional Strategy: Collaborate with cross-functional teams to implement strategies focused on improving conversion rates and user experience.
• Compliance & Control: Review, interpret, and implement regulatory guidelines applicable to the Lending Business. Develop an end-to-end Reconciliation Control process for Lending Operations.
• Customer Support & SOPs: Develop and implement feedback mechanisms to continuously improve customer support processes. Set up Standard Operating Procedures (SOPs) for customer‑faced issues in coordination with the Customer Support team.
• Reporting & Streamlining: Responsible for the management of business reporting and any ad‑hoc reporting required. Identify issues and lead process streamlining as required.

Qualifications

Required Qualifications

• Education: Preferably B.Tech from a Tier-1 institution OR MBA from a Tier-1/Tier-2 institution
• Experience: 2-3 years of Operations background.
• Skills: Strong logical and problem‑solving skills.
• Abilities: Proven ability to evaluate, streamline, and set up scalable processes for the business.

Preferred Skills

• Prior experience in the lending vertical operations is preferred.
• Ability to thrive at building relationships, influencing cross‑functional teams, and collaborating with leadership on strategic execution of key projects.
• Agile, highly collaborative approach with impressive communication skills.

Additional Information

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day‑care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.