Associate Lead System Manager

Jobtailor; Bengaluru; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Jobtailor in Bengaluru, India seeks a senior IT operations professional to oversee system management and vendor relationships within a GxP-regulated healthcare environment. You will guide IT operations, ensure compliance, and participate in Agile planning.

The role requires 16+ years IT experience, strong ITIL knowledge, and proven ability to negotiate SLAs and drive continuous improvement, with a focus on clinical data systems.

Qualifications

• Bachelor of Engineering (or equivalent) with 16+ years of IT experience.
• 5+ years in system management, service delivery, vendor management or IT operations and maintenance.
• Experience working in GxP-regulated processes and Agile setups.
• Good knowledge of ITIL frameworks.
• Experience in healthcare domain and clinical data systems knowledge is an advantage.

Responsibilities

• Supervise day-to-day usage, processes, operation and maintenance of OSB and CDW.
• Manage vendor relationships, including developing and negotiating SLAs.
• Drive incident and problem management with vendors and architects.
• Ensure systems comply with quality management procedures and regulatory guidelines.
• Participate in Agile meetings to define system strategy.
• Create and evaluate funding models to ensure adequate support levels.
• Champion continuous improvement of system processes.

Skills

System Management

Operational Vendor Management

Contract Negotiation

Performance Monitoring

Quality Management Procedures

Regulatory Compliance

Funding Models Evaluation

Continuous Improvement

Clinical Data Systems Knowledge

Education

Bachelor of Engineering

Tools

ITIL Frameworks

Job description

• Supervising day-to-day usage, processes, operation and maintenance of OSB and CDW
• Managing vendor relationships including developing and negotiating SLAs
• Driving incident and problem management in collaboration with vendors and architects
• Ensuring systems remain compliant with quality management procedures and regulatory guidelines
• Actively participating in Agile meetings to define system strategy
• Creating and evaluating funding models to ensure sufficient support levels
• Championing continuous improvement of processes surrounding the systems.

Requirements

• A Bachelor of Engineering (or equivalent) with 16+ years of IT experience
• 5+ years in system management, service delivery, operational vendor management or IT operations and maintenance
• Experience working in GxP-regulated processes and Agile setups
• Good knowledge of ITIL frameworks
• Strong vendor management capabilities including contract negotiation, performance monitoring and relationship building
• Excellent communication and stakeholder management skills
• A high degree of independence and drive combined with strong coaching skills
• Experience working in the healthcare domain is expected
• Knowledge of clinical data systems is an advantage.

Core Competencies

Demonstrates extensive experience in system management and operational vendor management within GxP-regulated environments, emphasizing strong vendor relationship building, contract negotiation, and compliance with quality management procedures. Proficient in Agile methodologies and ITIL frameworks, with a focus on continuous improvement and stakeholder management.

Highest-signal resume keywords

• System Management
• Vendor Management
• GxP-Regulated Processes

ATS Optimization Keywords

Hard Skills

• System Management
• Operational Vendor Management
• Contract Negotiation
• Performance Monitoring
• Quality Management Procedures
• Regulatory Compliance
• Funding Models Evaluation
• Continuous Improvement Processes
• Clinical Data Systems Knowledge

Soft Skills

• Excellent Communication
• Stakeholder Management
• Coaching Skills
• Independence
• Drive

Certifications & Qualifications

• Bachelor of Engineering

Industry Keywords

• Healthcare Domain
• GxP
• Agile
• IT Operations
• Service Delivery