Associate Lead IRC298200

GlobalLogic; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Flexible work schedules

Work from home opportunities

Competitive salaries and benefits

Job summary

GlobalLogic is seeking an associate lead to manage and guide a team, ensuring delivery against SLAs and maintaining robust reporting metrics. The role emphasizes proactive coaching, performance feedback, and clear communication to align with client expectations.

You will conduct regular briefings, support quarterly appraisals, and foster a high-energy, collaborative environment while adapting to fast-paced project demands.

Qualifications

• Associates lead should be able to handle team members.
• Deliver SLA with strong reporting metrics.
• Excellent communication with contextual understanding.
• Conduct briefings and team meetings for status updates and policy changes.
• Provide regular coaching and constructive feedback on performance.

Responsibilities

• Drive the team towards client SLAs and business goals.
• Maintain and review daily process reports.
• Prioritize daily tasks and assign work to the team.
• Identify challenges and propose solutions.
• Perform quality audits and provide feedback.

Skills

Team leadership

Communication

Coaching

Performance feedback

Job description

Description

Job Description

Associate lead should be able to handle team members

Deliver SLA along with excellent reporting metrics

Excellent communication skills along with Contextual understanding

Conduct briefings & team meetings for status updates, new product information, policy and procedure change etc.

Monitor associate escalations, coach and provide constructive feedback on performance to individuals on a regular basis.

Do 1-1 with team members regarding performance parameters, self appraisal, quarterly appraisal of the team members based on stack ranking.

Enthusiastic to learn new concepts & strong communication skills to convey the same to the team and client.

Required Interpersonal skills like – Behavioral, Confidence, Positive approach/attitude towards team or situations.

Thinking approach with quick understanding of the real time challenges to reach targets and step forward to share the same to superior.

Should have knowledge of handling sensitive situations and decision making

Proactive in nature and ability to lead the teams with knowledge under pressure by establishing an environment which creates the team fun at work simultaneously.

Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment

Job Responsibilities

Drive the team towards business goals as per SLAs (Service Level Agreements) defined by client (SLAs might be linked to Quality, Productivity (individual), Production (team), shrinkage, time spent on tool, TAT, etc.)

Maintain, create and check the daily process reports

Check the daily tasks and prioritize as per requirements

Assign work to the team and follow up & identify key challenges for the assigned task on a daily basis and come up with solutions

Perform quality audits and share quality feedback

Requirements

Job Description

Associate lead should be able to handle team members

Deliver SLA along with excellent reporting metrics

Excellent communication skills along with Contextual understanding

Conduct briefings & team meetings for status updates, new product information, policy and procedure change etc.

Monitor associate escalations, coach and provide constructive feedback on performance to individuals on a regular basis.

Do 1-1 with team members regarding performance parameters, self appraisal, quarterly appraisal of the team members based on stack ranking.

Enthusiastic to learn new concepts & strong communication skills to convey the same to the team and client.

Required Interpersonal skills like – Behavioral, Confidence, Positive approach/attitude towards team or situations.

Thinking approach with quick understanding of the real time challenges to reach targets and step forward to share the same to superior.

Should have knowledge of handling sensitive situations and decision making

Proactive in nature and ability to lead the teams with knowledge under pressure by establishing an environment which creates the team fun at work simultaneously.

Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment

Job Responsibilities

Drive the team towards business goals as per SLAs (Service Level Agreements) defined by client (SLAs might be linked to Quality, Productivity (individual), Production (team), shrinkage, time spent on tool, TAT, etc.)

Maintain, create and check the daily process reports

Check the daily tasks and prioritize as per requirements

Assign work to the team and follow up & identify key challenges for the assigned task on a daily basis and come up with solutions

Perform quality audits and share quality feedback

What we offer

Exciting Projects:

We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment:

You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance:

GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development:

Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits:

We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks:

We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.