Associate Lead - Incident Management

Microland; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Microland in Bengaluru seeks an experienced Incident Manager to lead response efforts and manage complex incidents, ensuring minimal business impact and timely resolution. The role requires coordinating with cross-functional teams to drive root-cause analysis and preventive actions, while developing robust incident management processes and metrics-driven improvements.

The ideal candidate will align with ITIL practices, guide incident response, and ensure ongoing compliance with industry

Responsibilities

• Manage and resolve complex incidents, ensuring timely resolution and minimal impact on business operations.
• Lead incident management teams, providing guidance and support to ensure effective incident response.
• Develop and implement incident management processes and procedures to improve incident resolution efficiency.
• Collaborate with cross-functional teams to identify root causes of incidents and implement preventive measures.
• Analyze incident metrics and trends to identify areas for improvement and optimize incident management strategies.
• Ensure compliance with industry standards and best practices in incident management.

Skills

Incident management

Cross-functional collaboration

Analytical thinking

Tools

ITIL framework

Job description

• Manage and resolve complex incidents, ensuring timely resolution and minimal impact on business operations.


• Lead incident management teams, providing guidance and support to ensure effective incident response.


• Develop and implement incident management processes and procedures to improve incident resolution efficiency.


• Collaborate with cross-functional teams to identify root causes of incidents and implement preventive measures.


• Analyze incident metrics and trends to identify areas for improvement and optimize incident management strategies.


• Ensure compliance with industry standards and best practices in incident management.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.