Associate Lead Consultant - SAP CS Job

YASH Technologies; Hyderabad; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

A leading technology integrator is looking for an experienced SAP Customer Service Professional with 5-7 years of expertise in the SAP CS module. The ideal candidate will have a Bachelor's degree in Computer Science, hands-on experience with SAP S/4 HANA Rise on AWS, and excellent troubleshooting skills. This role requires working in a flexible, collaborative environment with a commitment to exceptional customer service.

Benefits

Flexible work arrangements

Inclusive team environment

Stable employment

Ethical corporate culture

Qualifications

• Minimum of 5-7 years of in-depth knowledge of the SAP CS module.
• Experience of SAP S/4 HANA Rise on AWS is mandatory.
• S4 Certification will be an added advantage.

Responsibilities

• Manage integration of SAP with non-SAP applications.
• Handle issues and troubleshooting for support functions.
• Establish and maintain customer trust and confidence.

Skills

SAP CS module knowledge

5-7 years experience

Excellent communication skills

Proficiency in troubleshooting

Experience with ticketing tools

Education

Bachelor’s degree in Computer Science

Tools

SAP S/4 HANA

ServiceNow

Solution Manager

Job description

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hiring SAP CS Professionals in the following areas:

SAP CS ..Customer Service Consultant

• Should have a minimum of 5-7 years of in-depth knowledge of the SAP CS (Customer Service) module.
• Bachelor’s degree in Computer Science or equivalent from an accredited college or university.
• Experience of SAP S/4 HANA Rise on AWS is mandatory
• S4 Certification will be added advantage
• Experience on the following topics in CS module:

• Org. Structure
• CS Master Data / Supporting Doc. Types for Service, Pricing
• Corrective Maintenance Service
• Preventive Maintenance Service
• Service Contract Management
• Service Monitoring and Analytics
• Warranty Claim Management - Customer Claim Processing
• Warranty Claim Management - Supplier Recovery Processing
• In-House Repair (3XK)
• Recurring Services
• Service Order Management
• Interaction Center Service Request Management
• Business Process Requirement GAPs and Analysis
• RICEF-W Objects

• Must be proficient in handling Issues/ troubleshooting / support functions.
• Should have experience in building the integration of SAP with applications which are non-SAP.
• Good knowledge on ticketing tools like service now, solution Manager etc.
• Ability to establish and maintain a high level of customer trust and confidence.
• Excellent communication skills.
• Ready to work in 24 x 5 support environment.

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles:

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals
• Stable employment with a great atmosphere and ethical corporate culture

YASH Technologies is an equal opportunities employer and welcomes applications from diverse candidates.