Associate - Knowledge Management

Zinnov; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Zinnov, a Bengaluru-based global management consulting firm, is seeking an Associate – Knowledge Management to architect and govern an AI-enabled knowledge ecosystem. You will partner with the KM Lead to transform how institutional knowledge is captured, structured, discovered, and activated across marketing systems and repositories.

Role focuses on SharePoint Online management, metadata design, taxonomy, governance, and analytics-led KM optimization.

Qualifications

• 2–3 years of experience in Knowledge Management or content systems.
• Strong hands-on expertise in SharePoint Online or enterprise KM platforms.
• Experience in metadata design, taxonomy creation, and workflow configuration.
• Understanding of knowledge lifecycle and governance frameworks.

Responsibilities

• Manage and optimize SharePoint Online and enterprise knowledge portals.
• Design scalable site structures, permission models, and workflows.
• Build metadata schemas, taxonomy frameworks, and tagging standards.
• Improve enterprise-wide discoverability and search performance.
• End-to-end Content Management
• Define and operationalize content lifecycle frameworks.
• Audit repositories and eliminate redundant or outdated content.
• Standardize documentation formats and knowledge templates.
• Ensure compliance with governance and information standards.
• Build dashboards tracking repository usage, search success, and content contribution.
• Translate usage data into structured improvement plans.
• Identify knowledge gaps and improvement areas through data-led diagnosis.
• Apply AI tools for auto-tagging, summarization, and intelligent Q&A.
• Support implementation of LLM-driven search and recommendation systems.
• Assist in prompt design, evaluation of AI outputs, and governance frameworks.
• Explore multi-model AI use cases across text, documents, and structured data.
• Partner with SMEs to capture tacit knowledge and convert it into reusable assets.
• Conduct knowledge harvesting and documentation workshops.

Skills

SharePoint Online

Metadata design

Taxonomy creation

Workflow configuration

AI/ML fundamentals

Excel/Power BI

Tools

Power BI

SharePoint Online

Job description

About Zinnov

Zinnov is a global management consulting firm that helps organizations make decisions that actually get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face:

Where should we invest?

How do we scale globally?

What capabilities will win in the next decade?

Our work shapes market entry strategies, global operating models, M&A decisions, and long‑term growth bets. We’re known for beingdata‑led, execution‑focused, and outcome‑driven— not opinion‑heavy slideware.

At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity.

Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations.

Why Corporate Functions?

Zinnov’sCorporate Functions teams power how the firm delivers at scale—building the internal engine behind high‑growth, high‑impact work.You’llget:

• Hands‑on ownership in running and scaling core operations (including Legal, Compliance, Risk, and Governance).
• Exposure to end-to‑end enablement models that strengthen operating engines, employee experience, and scalable processes.
• A highly cross‑functional environment with close collaboration across delivery/PMO and domain teams to drive consistent execution.

About the Role

At Zinnov, knowledge is not documentation. It is strategic capital.

As an Associate – Knowledge Management, you will help architect, govern, and scale an AI‑enabled knowledge ecosystem that powers marketing, thought leadership, and enterprise impact. This role sits at the intersection of information architecture, automation, analytics, and AI. You will work closely with the KM Lead to transform how institutional knowledge is captured, structured, discovered, and activated across marketing systems and repositories.

What You’ll Do

• Manage and optimize SharePoint Online and enterprise knowledge portals.
• Design scalable site structures, permission models, and workflows.
• Build metadata schemas, taxonomy frameworks, and tagging standards.
• Improve enterprise‑wide discoverability and search performance.
• End‑to‑end Content Management

Governance & Lifecycle Excellence

• Define and operationalize content lifecycle frameworks.
• Audit repositories and eliminate redundant or outdated content.
• Standardize documentation formats and knowledge templates.
• Ensure compliance with governance and information standards.

Analytics-Led KM Optimization

• Build dashboards tracking repository usage, search success, and content contribution.
• Translate usage data into structured improvement plans.
• Identify knowledge gaps and improvement areas through data‑led diagnosis.

AI-Enabled Knowledge Transformation

• Apply AI tools for auto‑tagging, summarization, and intelligent Q&A.
• Support implementation of LLM‑driven search and recommendation systems.
• Assist in prompt design, evaluation of AI outputs, and governance frameworks.
• Explore multi‑model AI use cases across text, documents, and structured data.

Stakeholder Enablement

• Partner with SMEs to capture tacit knowledge and convert it into reusable assets.
• Conduct knowledge harvesting and documentation workshops.

What You Bring

Qualifications & Experience

• 2–3 years of experience in Knowledge Management or content systems.
• Strong hands‑on expertise in SharePoint Online or enterprise KM platforms.
• Experience in metadata design, taxonomy creation, and workflow configuration.
• Understanding of knowledge lifecycle and governance frameworks.

Key Skills

• Working knowledge of AI/ML fundamentals and LLM concepts.
• Familiarity with NLP use cases such as classification and entity extraction.
• Experience using AI productivity tools.
• Strong analytical mindset with Excel or Power BI proficiency.
• Structured thinking and strong systems orientation.

What Success Looks Like

• Marketing knowledge becomes easier to discover and reuse—strong taxonomy, cleaner portals, and better search success.
• Repositories stay governed and current—redundant content reduces and lifecycle routines run predictably.
• Adoption improves—teams contribute more consistently and rely on KM assets in daily execution.
• AI enablement compounds—auto‑tagging, summarization, and Q&A reduce manual effort and improve speed‑to‑insight.
• Reporting becomes decision‑ready—dashboards show what’s used, what’s missing, and what to improve next.

Zinnov is an equal opportunity employer.We celebrate diversity and are committed to building an inclusive workplace. We welcome applications from individuals of all backgrounds, communities, and experiences.