Associate IS - Safety ART - ICSR Processing - ICMA

Amgen Inc; Hyderabad; On-site; INR 3,00,000 - 7,00,000; Full time

Job summary

An established industry player is seeking a detail-oriented professional to join their collaborative team. This role is vital in implementing and supporting advanced safety platforms while addressing daily data processing issues. The ideal candidate will leverage strong analytical and problem-solving skills to ensure smooth data flow and resolve system-related challenges. You will work closely with various teams, document recurring issues, and develop dashboards to track performance metrics. If you are passionate about data management and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Bachelor's degree or diploma in relevant fields with experience in Life Science or Information Systems.
• Strong analytical skills and experience in data management and testing methodologies.

Responsibilities

• Supervise daily data processes and resolve issues related to data files.
• Collaborate with teams to tackle system dependencies and improve process reliability.

Skills

Analytical Skills

Problem-Solving Skills

Data Transfer Management

SQL Knowledge

Communication Skills

Testing Methodologies

Quality Assurance Standards

Learning Agility

Education

Bachelor's Degree in Life Science/Biotechnology/Pharmacology/Information Systems

Diploma in Life Science/Biotechnology/Pharmacology/Information Systems

Tools

Data Analysis Tools

QA Tools

Reporting Tools (e.g., Tableau)

Job description

What you will do

In this vital role you will join a collaborative team implementing and supporting the next generation of safety platforms and supporting technologies.

In this role, you will focus on solving and resolving daily issues related to processing of data and files related to adverse events across multiple systems for case transmissions. You'll collaborate with others to ensure smooth data flow and quickly address problems, using your analytical skills to keep systems running efficiently.

Roles & Responsibilities:

• Supervise daily data processes to identify and resolve issues where files are delayed or stuck.
• Tackle system and data reconciliation issues, collaborating with teams to resolve root causes and implement solutions.
• Work with various internal and external teams to address system dependencies and mitigate bottlenecks.
• Document and maintain records of recurring issues, proposed fixes, and preventive measures to improve process reliability.
• Collaborate with stakeholders to provide updates and ensure visibility in issue resolution.
• Develop and refine dashboards or reports to track system performance and file flow metrics.
• Participate in regular team meetings to discuss challenges, insights, and recommendations for process improvement.
• Responsible for ensuring that data is adhering to the KCI metrics on a regular basis.
• Develop and implement test plans, scripts to validate system updates, patches and new deployments.
• Identify and document system bugs or discrepancies, collaborating with developers or vendors to resolve them.
• Perform regression testing to ensure updates or fixes do not negatively impact existing functionalities.
• Automate repetitive testing processes and improve testing efficiency.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Bachelors degree and 0 to 3 years of Life Science/Biotechnology/ Pharmacology/Information Systems experience.

Or

• Diploma and 4 to 7 years of Life Science/ Biotechnology/Pharmacology/Information Systems experience.

Functional Skills:

Must-Have Skills

• Strong analytical and problem-solving skills to diagnose and resolve system-related issues.
• Experience with managing data transfer processes and resolving issues related to stuck or delayed data files.
• Knowledge of testing methodologies and quality assurance standard processes.
• Proficiency in working with data analysis and QA tools.
• Knowledge of writing SQL will be helpful.

Good-to-Have Skills:

• Knowledge or some experience in database programming languages such as Oracle SQL and PL/SQL.
• Some understanding of API integrations such as MuleSoft.
• Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clients.
• Sharp learning agility, problem solving and analytical thinking.
• Knowledgeable in SDLC, including requirements, design, testing, data analysis, change control.
• Knowledgeable in reporting tools (e.g. Tableau).

Professional Certifications (please mention if the certification is preferred or mandatory for the role):

• SAFe for Teams certification (preferred).

Soft Skills:

• Able to work under minimal supervision.
• Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work.
• Excellent analytical and gap/fit assessment skills.
• Strong verbal and written communication skills.
• Ability to work effectively with global, virtual teams.
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented, with a focus on achieving team goals.
• Strong presentation and public speaking skills.

Shift Information:

This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.