Associate Implementation Lead Manager, Uber for Business

Uber; Mumbai; Hybrid; INR 4,200,000 - 6,000,000; Full time

Benefits offered by this job

Bonuses

Equity

Job summary

Uber is hiring an Associate Implementation Lead Manager for the India market. You will own the end-to-end implementation for Enterprise and Mid-Market accounts, driving adoption and usage from launch through the first 90 days post-sale.

You will lead a team of Implementation Leads, partner with Sales and Account Executives, and align cross-functional teams to maximize revenue opportunities across India. The role is hybrid, with 3 days per week in-office at an Uber office in Delhi, Mumbai, or

Qualifications

• 5+ years of B2B experience with at least 2 years in people management of customer-facing teams.
• Experience managing implementation, onboarding, customer adoption, or post-sale activation for enterprise or mid-market customers.
• Proficient in pipeline management, sales techniques, and prioritization.
• Strong data-driven insights to refine customer engagement or sales strategies.
• Excellent written and verbal communication with stakeholders.

Responsibilities

• Manage a team of Implementation Leads supporting Uber for Business customers across India.
• Collaborate with Sales Managers and Account Executives to manage launch expectations and track adoption in the first 90 days post-sale.
• Map the implementation process and identify roadblocks for different Indian markets and account types.
• Create Salesforce reports to manage the implementation pipeline and provide insight metrics.
• Develop and maintain playbooks and performance trackers for team scalability.
• Collaborate with Product, Engineering, Support, Sales Operations, and Regional Operations to resolve issues.
• Create and localize client-facing materials such as decks and launch announcements for India.

Skills

B2B experience

People management

Implementation & onboarding

Pipeline management

Data-driven insights

Stakeholder management

English proficiency

Tools

Salesforce

Job description

About the Role

1. As an Associate Implementation Lead Manager at Uber for Business, you will own the implementation process for the India market. Your team will work closely with Account Executives and clients to customize and drive implementation strategies for our Enterprise and Mid-Market accounts across India. They will execute the strategy from launch through the initial 90 days post-sale, with the goal of maximizing end-user adoption and usage.
2. The team’s product expertise makes them uniquely qualified to consult with customers, provide recommendations, and create a partnership experience focused on mutually beneficial initiatives that drive expansion. You will collaborate closely with sales leaders and cross-functional teams to ensure we are maximizing revenue opportunities for both new and existing customers.
3. This is a hybrid role based in India. The successful candidate may be based in Delhi, Mumbai, or Bengaluru, and will be expected to collaborate in person from the assigned Uber office 3 days per week. We encourage employees to work from the office on additional days if they wish to do so.

What You'll Do

1. Manage a team of Implementation Leads supporting Uber for Business customers across India.
2. Collaborate closely with Sales Managers and Account Executives to manage launch expectations and track adoption and usage through the early customer lifecycle, specifically the first 90 days post-sale.
3. Map the implementation process, identifying roadblocks and solutions to meet the needs of different Indian markets, customer segments, and account types.
4. Create Salesforce reports to manage the implementation pipeline and provide insight metrics on how to drive performance.
5. Develop and maintain playbooks and performance trackers to support team performance, consistency, and scalability.
6. Work effectively with cross-functional teams such as Product, Engineering, Support, Sales Operations, and Regional Operations to resolve issues and implement solutions.
7. Create and localize client-facing materials such as presentation decks, launch announcements, enablement materials, and adoption-driving communications for the India market.

Basic Qualifications

1. 5+ years of B2B experience, with at least 2 years as a people manager of customer-facing teams, such as Customer Experience, Implementation, Customer Success, or Account Management.
2. Experience managing implementation, onboarding, customer adoption, or post-sale activation processes for enterprise or mid-market customers.
3. Proficient in pipeline management, sales techniques, objection handling, and prioritization.
4. Proficient in leveraging data-driven insights to refine customer engagement, adoption, or sales strategies.
5. Excellent written and verbal communication skills, with strong interpersonal and stakeholder management capabilities.
6. Proven track record of operational and sales excellence, including developing strategies to expand accounts and implementing them effectively.
7. Ability to collaborate in a fast-paced team environment, navigate ambiguity, and bring a strong sense of ownership.
8. Excellent organization, project management, and time management skills.
9. English proficiency.

Preferred Qualifications

1. Experience leading implementation, onboarding, or post-sale activation for Enterprise or Mid-Market customers, preferably in a high-growth, multi-stakeholder B2B environment.
2. Strong track record of partnering with Sales / Account Executives to manage handoffs, align launch expectations, and drive adoption through the first 90 days post-sale.
3. Excellent operational and analytical skills, including experience using Salesforce, dashboards, and performance reporting to manage pipeline and improve team execution.
4. Ability to build scalable playbooks, localize client-facing materials, and collaborate effectively across Product, Operations, Support, and other cross-functional teams in India.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.